Below is the reply to my email from Zoostorm Tech.

To complete the recovery, follow the instructions below:

1: The computer needs to be switched off

2: Switch on computer, and continuously press F8 key

3: Advanced boot options should appear, with "Repair your computer" being the first option. Press enter on this option.

4: The screen will change a few times, eventually coming up with recovery options "keyboard layout", the default will be English/ United States, Left Click on NEXT, there is no need to change location at this time.

5: The next screen is a login screen; this is identical to your Windows Login account. So locate your name and type in password. Then click on OK.

6: A new menu will appear and all you need to do is choose the last option which is Reinstall Windows, click on this and follow the onscreen instructions.


I hope this helps.

Regards,

Gavin Nixon
Zoostorm Technical Support
Zoostorm
Email: technical@zoostorm.co.uk
Web: http://www.zoostorm.co.uk