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Windows 7: Laptop dvd issue

17 May 2012   #11
chrisbraley

Windows 7 32bit
 
 
DVD Problem with the yellow exclamation mark fixed

I tried everything that was posted here as well. Deleting the device downloading new drivers and the whole thing , nothing worked. But the last post did work.

If you run into this issue do the following to get you fixed:

Regedit

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class and select the {4D36E965-E325-11CE-BFC1-08002BE10318}

Back up the location above and delete the 'upper filters' and 'lower filters' entries.

Go back to device manager and reinstall the devices. This time no error.

-Chris


My System SpecsSystem Spec
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29 Nov 2013   #12
ann00

Ontario
 
 

Help I have a Toshiba Satellite M300 64 bit it was vista a clean copy of windows7 was put on this it was working great i tryed backing it up didn't work..

get this error windows cannot start this hardware device because information (in the registry)is incomplete or damaged (code19) i tried uninstalling then re installing i tried lots of different things but still that driver keeps installing it works for a bit the it has a exclamation mark also when i go into my computer i do not see d: drive and i i did that chrisbraley Back up the location above and delete the 'upper filters' and 'lower filters' entries. i didn't see no 'upper filters' and 'lower filters' entries. on the right side.
My System SpecsSystem Spec
05 Dec 2013   #13
ann00

Ontario
 
 

Hello i have same issues as mvnsnd i have a Toshiba m300 I went into the registry and looked for the 'upper filters' and 'lower filters' but there was nothing there and when i uninstall driver in device manger DVD works for a bit then driver installs then it stops working. oh i tried the troubleshooter also tried restoring and same thing a lot of dates were deleted in system restore. So any other suggestions would be great.
My System SpecsSystem Spec
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 Laptop dvd issue




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