Laptop dvd issue

I tried everything that was posted here as well. Deleting the device downloading new drivers and the whole thing , nothing worked. But the last post did work.

If you run into this issue do the following to get you fixed:

Regedit

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class and select the {4D36E965-E325-11CE-BFC1-08002BE10318}

Back up the location above and delete the 'upper filters' and 'lower filters' entries.

Go back to device manager and reinstall the devices. This time no error.

-Chris

Help I have a Toshiba Satellite M300 64 bit it was vista a clean copy of windows7 was put on this it was working great i tryed backing it up didn't work..

get this error windows cannot start this hardware device because information (in the registry)is incomplete or damaged (code19) i tried uninstalling then re installing i tried lots of different things but still that driver keeps installing it works for a bit the it has a exclamation mark also when i go into my computer i do not see d: drive and i i did that chrisbraley Back up the location above and delete the 'upper filters' and 'lower filters' entries. i didn't see no 'upper filters' and 'lower filters' entries. on the right side.