New
#1
Laptop dvd issue
OK, just recently, I put a drive in my DVD and nothing happened. I took a look at my device list and My DVD-ROM has a yellow triangle with an exclamation point. Clicking on properties gives this error: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
The DVD is listed as a PBDS DVD+-RW DS-8W1P ATA device. It is installed in a Dell M6300 laptop workstation.
I have tried uninstalling the driver and rebooting, but it comes back with the same error.
Anyone have any idea of how I might proceed to try to get it back? It does show up in bios. Remember I don't have the drive available in Windows. I tried a startup repair, but it had no effect.
Thanks in advance.