Seagate Harddrive test tool fail but harddrive data seems intact


  1. Posts : 16
    Windows 7 Home Premium (x64) SP1
       #1

    Seagate Harddrive test tool fail but harddrive data seems intact


    I have this WD My Passport external portable harddrive which I have used for a couple of years. I was writing something to the drive one day when the USB connection seems to be somewhat loose and the drive disconnected momentarily and reconnected itself but the file I was trying to write ended prematurely...

    Now when I try to use the Seagate Harddrive test tool for windows and do a Short Generic test and the result failed.. I am fear it might have been caused by the disconnection and might eventually corrupt the entire drive... I try to run chkdsk but there aren't any errors detected it seems and files seems to be accessible as normal... Is there a way to fix the harddrive without losing data in the drive or confirm the drive is indeed failing?
      My Computer


  2. Posts : 12,012
    Windows 7 Home Premium SP1, 64-bit
       #2

    Run the most thorough and extensive test available with the WD hard drive utilities.

    If it fails the thorough test, you may have a warranty claim.

    Or the Seagate tool. Whatever you have. Your title is confusing.
      My Computer


  3. Posts : 5,795
    Windows 7 Ultimate x64 SP1
       #3

    First, I would back up the data on the drive, then I would contact WD about the errors. If it was in a standard case, I'd tell you to remove the drive and rerun the test internally, but doing so with your Passport would likely void the warranty.
      My Computer


  4. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #4

    Back up your data.
    If unit still under warranty, then return.
    If not under warranty, discard unit.
      My Computer


 

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