HP Printer Problem

I have read loads of threads but none helped me with this... I own an HP 9800d deskjet printer which has been faultless for about 5 years, up to the upgrading of Vista to Windows 7. Now, not only can I not get any driver from HP - who say to let Windows sort it - but the Windows 7 driver totally ballsed thing up.

When printing the odd little thing like a short web article, nothing seems wrong until you notice the web page numbers run off the right top of the page and the URL and date etc run off the right bottom of the page.

Now I discover, while printing an invoice, printing stops about 5cm short of the bottom margin, leaving off essential info. (Paper is set ok at A4 everywhere as default ).

I have tried just about everything, including XP/Vista drivers, running HP Diagnostic Utility, which found everything OK, and researching all the printer and page defaults. All OK. If someone can tell me how to flush out everything to do with the printer so I know I have a clean start - it may help. I have tried the obvious ways, but I reckon some bits get kept.

Has anyone experienced this? I'm open to all suggestions (not the rude one's!).

I am awaiting a response from HP and will post it here when I get it.

Thanks. I appreciate any help from those who know better than me!

Edsaid said:

I have read loads of threads but none helped me with this... I own an HP 9800d deskjet printer which has been faultless for about 5 years, up to the upgrading of Vista to Windows 7. Now, not only can I not get any driver from HP - who say to let Windows sort it - but the Windows 7 driver totally ballsed thing up.

When printing the odd little thing like a short web article, nothing seems wrong until you notice the web page numbers run off the right top of the page and the URL and date etc run off the right bottom of the page.

Now I discover, while printing an invoice, printing stops about 5cm short of the bottom margin, leaving off essential info. (Paper is set ok at A4 everywhere as default ).

I have tried just about everything, including XP/Vista drivers, running HP Diagnostic Utility, which found everything OK, and researching all the printer and page defaults. All OK. If someone can tell me how to flush out everything to do with the printer so I know I have a clean start - it may help. I have tried the obvious ways, but I reckon some bits get kept.

Has anyone experienced this? I'm open to all suggestions (not the rude one's!).

I am awaiting a response from HP and will post it here when I get it.

Did you look on their Canadian support site?


HP Deskjet 9800 Printer series- Download drivers and software - HP Business Support Center

Typical of HP you may have to visit the Page Setup dialog in your software to readjust your margins after changing drivers...

Hi, everybody.

Thanks for all the input. I'm not sure how, to be honest, but taking the advice of Commontater, I fiddled wih the margins, various default settings, and generally messed about - should see the pile of paper! - but now it is printing okay.

In word, fixed it but know how.

Thanks again...