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Windows 7: touchpad and mouse stop working on my win7

07 May 2010   #1
qiuyun

windows 7
 
 
touchpad and mouse stop working on my win7

Yesterday, when i installed the Kaspersky on my Compaq CQ40-619TU. It wasn't success, and then i don't know what happened my notebook restarted and the touchpad and usb mouse also just simply stop working.

When i check on the driver, it's still saying "This device is working properly".

PLS help me solve this problem.


My System SpecsSystem Spec
.
07 May 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Rest assured, if anyone posts in this thread, it will be to help you.

I suggest a system restore to get to a point before the troubles.

Then try installing Kaspersky again. If the problem happens again, do another system restore, and install Microsoft Security Essentials instead.
My System SpecsSystem Spec
07 May 2010   #3
qiuyun

windows 7
 
 

Jonathan_King, Thanks for ur Quote.
I'v tried System restore, and it not working either. and i also installed Microsoft Security Essentials, but the problem still there.

Do you have another suggestion. I'm a little panic now.
My System SpecsSystem Spec
.

07 May 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

Just out of curiosity, how did you check the driver status without the use of a pointing device? Did you use the keyboard?

Try uninstalling the drivers in Device Manager, and remove any Pointing Device programs you may have installed in Programs and Features.
My System SpecsSystem Spec
07 May 2010   #5
qiuyun

windows 7
 
 

Yes i used the keyboard. And thanks for your advice, i solved it yesterday. I try to installed Kaspersky again and use the trial version then update the Kaspersky. Then the problem was solved. Thanks again Jonathan_king.
My System SpecsSystem Spec
08 May 2010   #6
Jonathan_King

Windows 7 Professional x64
 
 

No problem, thanks for reporting your solution!

Let us know if you need anything else.
My System SpecsSystem Spec
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 touchpad and mouse stop working on my win7




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