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Windows 7: DVD Drive not shown under Windows Explorer

15 May 2010   #1
prabz

Windows 7 Ultimate 64bit
 
 
DVD Drive not shown under Windows Explorer

I have Win 7 ultimate x64 edition. Past few days my DVD drive is missing from the computer. It shows under BIOS as well as Device manager (TSSTcorp CDDVDW SH-S223C ATA Device). I tried my best and nothing working. Please help me fixing this.

I even tried system restore back to 3 days. Still no luck.

prabz


My System SpecsSystem Spec
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15 May 2010   #2
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Welcome prabz,


Several users have had luck by shutting down computer. Disconnecting DVD power & data cable. Power up computer, then delete any DVD drivers still present. Power OFF again. Reconnect DVD power & data cable, be connected to the internet & power ON computer again. See if Win7 finds the newest drivers automatically.

Best of Luck, Let us know
My System SpecsSystem Spec
18 May 2010   #3
prabz

Windows 7 Ultimate 64bit
 
 

Thanks for your response DocBrown.. Sorry for the delayed reply.. I tried what you have mentioned. But no luck

Any other ideas ???
My System SpecsSystem Spec
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18 May 2010   #4
Ch@n

 

Check whether your DVD drive shows up under disk management.
Start - Run - diskmgmt.msc

Do you have any daemon tools installed?
My System SpecsSystem Spec
18 May 2010   #5
TimStitt

Windows 7 Ultimate 64 bit
 
 

Hi prabz,

A common issue is that the upper and lower filters get corrupted in the registry just remove them.
  1. Type REGEDIT in Search, right click and open it
  2. Navigate to HKLM\SYSTEM\CurrentCOntrol Set\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  3. Delete anything called UpperFilters or Lowerfilters
  4. Reboot


Good Luck

Tim


Attached Thumbnails
DVD Drive not shown under Windows Explorer-filters.png  
My System SpecsSystem Spec
18 May 2010   #6
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
20 May 2010   #7
prabz

Windows 7 Ultimate 64bit
 
 

Thanks for the kind responses.

dre@ms - the drive is not listed in the Disk mgmt either.

timstitt - I have tried earlier before i posted. I tried now as well. But no luck.

Theog - Even the MS fixit did not work

My System SpecsSystem Spec
20 May 2010   #8
Ch@n

 

SAD!!! Wat abt daemon tools??
My System SpecsSystem Spec
20 May 2010   #9
TimStitt

Windows 7 Ultimate 64 bit
 
 

That's interesting.... so...

Have you loaded the latest chipset drivers from the manufacturers website (not MS update)?

Additionally - There is a Microsoft Fix it Tool that you can download to fix missing CD/DVD drives. I have a feeeling that it's only for 32bit OS though. But give it a go, it was built for XP but is supposed to work on Windows 7 too.

EDIT: Some other thoughts. It's weird that it shows in device manager but not under disk mgt. Have you tried to uninstall it from device manager then scan for new hardware? I would also open the box and just check on the cables in case the connection is loose. Or even move it to another connection on the mobo (just to windows find it again).

Lastly, if you have a usb external enclosure for HDD's or multi drive usb adapter, your DVD drive will work in that too (if the configuration allows you to fit it somehow for testing. Forcing it to install via USB might be what windows needs to resolve your issue.
My System SpecsSystem Spec
21 May 2010   #10
prabz

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by TimStitt View Post
That's interesting.... so...

Have you loaded the latest chipset drivers from the manufacturers website (not MS update)?

Additionally - There is a Microsoft Fix it Tool that you can download to fix missing CD/DVD drives. I have a feeeling that it's only for 32bit OS though. But give it a go, it was built for XP but is supposed to work on Windows 7 too.

EDIT: Some other thoughts. It's weird that it shows in device manager but not under disk mgt. Have you tried to uninstall it from device manager then scan for new hardware? I would also open the box and just check on the cables in case the connection is loose. Or even move it to another connection on the mobo (just to windows find it again).

Lastly, if you have a usb external enclosure for HDD's or multi drive usb adapter, your DVD drive will work in that too (if the configuration allows you to fit it somehow for testing. Forcing it to install via USB might be what windows needs to resolve your issue.
Finally it worked!!! Chipset drivers did the trick. Thank you timstitt. My bad... I would have done this long back.

Thank you all for the suggestions...
My System SpecsSystem Spec
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 DVD Drive not shown under Windows Explorer




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