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Windows 7: External Hard Drive Problem

17 May 2010   #11
kucing13

 

make your choice here

i recommended Recuva though


My System SpecsSystem Spec
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17 May 2010   #12
ACWN

Windows 7 Ultimate Home 64
 
 

Thanks, kucing, but after some poking around, trying to do Tim's suggestion I found out that unfortunately because our computers cannot fully access the drive, the only way to recover the data is to send it in to have someone physically recover the data. I'm guessing by opening it up and pulling the drive out to read it.

We're beginning to think its the USB hub in the back of the drive that has been damaged because if you move it, it unplugs on his system. Something got yanked and broke off inside, possibly. So I guess our only option is to try and Macgyver a set up to get the info off of it until we can afford to pay someone else to do it.
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18 May 2010   #13
kucing13

 

i wish you gud luck mate
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18 May 2010   #14
TimStitt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by ACWN View Post
Thanks, kucing, but after some poking around, trying to do Tim's suggestion I found out that unfortunately because our computers cannot fully access the drive, the only way to recover the data is to send it in to have someone physically recover the data. I'm guessing by opening it up and pulling the drive out to read it.

We're beginning to think its the USB hub in the back of the drive that has been damaged because if you move it, it unplugs on his system. Something got yanked and broke off inside, possibly. So I guess our only option is to try and Macgyver a set up to get the info off of it until we can afford to pay someone else to do it.
Hi ACWN,

You could always open it up your self. If it's a standard drive inside (and I bet you it is) you could purchase another enclosure (for the corresponding drive type e.g. Sata, IDE). If the technician at your local IT shop is nice, they might even put it in for you. I would say to the technician that you'll only buy a new enclosure if the drive can be accessed. Then get them to test and show you that it works. That way you only buy if it 'is' the solution.

I wish you luck!
My System SpecsSystem Spec
18 May 2010   #15
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Quote   Quote: Originally Posted by TimStitt View Post
Quote   Quote: Originally Posted by ACWN View Post
Thanks, kucing, but after some poking around, trying to do Tim's suggestion I found out that unfortunately because our computers cannot fully access the drive, the only way to recover the data is to send it in to have someone physically recover the data. I'm guessing by opening it up and pulling the drive out to read it.

We're beginning to think its the USB hub in the back of the drive that has been damaged because if you move it, it unplugs on his system. Something got yanked and broke off inside, possibly. So I guess our only option is to try and Macgyver a set up to get the info off of it until we can afford to pay someone else to do it.
Hi ACWN,

You could always open it up your self. If it's a standard drive inside (and I bet you it is) you could purchase another enclosure (for the corresponding drive type e.g. Sata, IDE). If the technician at your local IT shop is nice, they might even put it in for you. I would say to the technician that you'll only buy a new enclosure if the drive can be accessed. Then get them to test and show you that it works. That way you only buy if it 'is' the solution.

I wish you luck!
Expanding on Tim's thoughts.

I use a Tri-Head USB adapter kit I got off of eBay for testing HD's externally.
Works with IDE laptop & desktop, & SATA drives. I think you can still find them for less than $10 on eBay.


Attached Images
External Hard Drive Problem-tri_head_tb24611.jpg 
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18 May 2010   #16
ACWN

Windows 7 Ultimate Home 64
 
 

Well, we DID just open it up and it IS a normal hard drive. So we just need to figure out how we're going to test it to see if its the USB port thats gone bad on us. Thanks for the advice, Tim.

Doc, we may just try that! Off to eBay!

Thanks guys, at least we have some hope again.






Oh, yeah. And if any one is interested... the enclosure mightve been Fabrik, but the drive itself is Western Digital.
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18 May 2010   #17
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Quote   Quote: Originally Posted by ACWN View Post
Well, we DID just open it up and it IS a normal hard drive. So we just need to figure out how we're going to test it to see if its the USB port thats gone bad on us. Thanks for the advice, Tim.

Doc, we may just try that! Off to eBay!

Thanks guys, at least we have some hope again.






Oh, yeah. And if any one is interested... the enclosure mightve been Fabrik, but the drive itself is Western Digital.
Is the WD drive IDE or SATA connections?

Pics of SATA HD's


Attached Images
External Hard Drive Problem-sata_hd_info_connections.jpg External Hard Drive Problem-sata_jumpers.jpg External Hard Drive Problem-sata_removable_mobile_rack.jpg 
My System SpecsSystem Spec
18 May 2010   #18
TimStitt

Windows 7 Ultimate 64 bit
 
 

That's good news on a standard drive inside, fingers crossed now that the drive itself is a-ok!

I'll second Doc's suggestion on the Tri-Head USB adapter kit, I have couple in the drawer. Mine were A$20 so much cheaper than an external case and fantastic for recovery use as they work with more than one drive type (as Doc showed in his pics). They're not so practical for every day use though.... but all homes should have one
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18 May 2010   #19
ACWN

Windows 7 Ultimate Home 64
 
 

It looks like the top two pictures. He's going to put it in his brother's desktop today (I think) to see if it'll work. He doesnt want to wait to have the kit sent from eBay.
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18 May 2010   #20
TimStitt

Windows 7 Ultimate 64 bit
 
 

*fingers crossed*
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