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Windows 7: problem

02 Jun 2010   #21
parinho7

Window 7 x64
 
 

i don't know what else to do my head is going to blow
i appreciate your help
here is a final attempt if you can make something of this, i am about to give up








My System SpecsSystem Spec
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02 Jun 2010   #22
parinho7

Window 7 x64
 
 

as you can see in the first pic my printer isn't at the device manager, the only thing related is the USB printing support
My System SpecsSystem Spec
02 Jun 2010   #23
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Use system restore, go back to a point before you started. Watch this clip and try.

Keep printer disconnected from computer until told to connect.

I think that your first attept left some remnants of the driver, and it could not install. So use System Restore to a point prior to your first try

Install a printer
My System SpecsSystem Spec
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02 Jun 2010   #24
parinho7

Window 7 x64
 
 

i used system restore and i did the process again, the installation was successful but now i have 2 printers at Devices and Printers that are not working the good thing is that it seems that the system can see my printer now and i have a pending document.
My System SpecsSystem Spec
02 Jun 2010   #25
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Boot the computer
My System SpecsSystem Spec
02 Jun 2010   #26
parinho7

Window 7 x64
 
 

still nothing
i get "could not start print job"
and i have two printers marked with a "!"
My System SpecsSystem Spec
02 Jun 2010   #27
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Go to printers and devices. Delete one of the printers. Then right click on the other and troubleshoot.
My System SpecsSystem Spec
02 Jun 2010   #28
parinho7

Window 7 x64
 
 

problem solved many thanks
My System SpecsSystem Spec
02 Jun 2010   #29
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I am as happy as you. Hope all the print jobs are about good news. Take care my friend.

Thanks for the rep very nice of you.
My System SpecsSystem Spec
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