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Windows 7: Misc tasks, screen freezes, video driver unloads, BSOD atikmpag.sys

08 Jun 2010   #11
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

At this point, I am going to attempt every suggestion. Thank you for the assistance!


My System SpecsSystem Spec
.
09 Jun 2010   #12
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

I did as suggested.

Uninstalled current 10.5 Catalyst Drivers (downloaded from ATI directly)
Rebooted into Safe Mode
Executed Driver Sweeper
Rebooted into normal Windows
Installed Catalyis 10.5 Drives (downloaded from Sapphire Website for my model video card)
Rebooted for Installation
Opened Roller Coaster Tycoon 3, and within 10 minutes of gameplay ...
Screen Froze, changed to solid Brown (primary color at the time), then black, display lost signal while driver unloaded, GPU Fan shifted to 100%, then BSOD on atikmpag.sys
Upon reboot into Windows, the normal window appeared stating the BlueScreen error, LocaleID 1033, BCCode 116.

Also, I found new and additional crash information with the Problem Reports (Start, and type Problem, Click View All Problem Reports).

Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Extra information about the problem
BCCode: 117
BCP1: FFFFFA8003ACD010
BCP2: FFFFF8800417267C
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmpag.sys
Server information: 96af7d28-e309-4ed9-a5a6-1b6686e75b9e
Then immediately after that ...

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Extra information about the problem
BCCode: 116
BCP1: FFFFFA8003ACD010
BCP2: FFFFF8800417267C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: X64_0x116_TdrBCR:2_Tdr:2_IMAGE_atikmpag.sys
Server information: e091807e-61b1-464a-b6f9-b47e4e28efcb

I am uploading these additional crash files from the LiveKernelEvent to the Skydrive linked in the primary post.
My System SpecsSystem Spec
09 Jun 2010   #13
mpcrsc562

Windows 7 Ultimate x64
 
 

I'm sorry that didn't work for you.
My System SpecsSystem Spec
.

09 Jun 2010   #14
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

Oh, there is no reason to apologize at all! I appreciate and welcome the different ideas for fixing this. I am just having the worst time trying to figure this out ... it really is annoying!

Please, keep the ideas coming!
My System SpecsSystem Spec
09 Jun 2010   #15
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

Just because I don't believe I referenced this information.

Prime95 Stress Test - Executed 6/8/2010 for 6 hours+. CPU Temp never passed 60
FurMark Burn-In - Executed 6/6/2010 for 5 hours+. GPU Temp never passed 80
Memtest86+ - Executed 6/1/2010 for 5 hours+. No "failures" found.
(also used Windows Memory Diagnostic, no issues found)
Si-Soft Sandra Burn-In (Multiple Components) - Executed a few months ago for 5 horus+, no issues

During these processes, there were no crashes. The system performed exactly the way I would expect.
My System SpecsSystem Spec
07 Sep 2010   #16
Smorfty

win7 64-bit
 
 

I had the exact same problem (with my Gigabyte HD 5870), H246 videos would make my computer BSOD in win7 and just crash the drivers in winXP. Same with youtube videos if I had flash hardware acceleration on.

Solution:
The problem was that my motherboard (which is like 2-3 years old) had a too old VGA Bios version and the solution is obviously to update it.
Now both my motherboard and HD 5870 are from Gigabyte and this is how I did.

1. Download VGA Tools --@BIOS from: Graphics Card - GIGABYTE
(the app in the top row)

2. Download the latest Bios VGA binary file for your graphics card. Now Gigabyte have their own system for their graphics cards names and mine was "GV-R587UD-1GD". Usually you can find this name on your receipt or on the box somewhere. Alt. you could install the --@BIOS tool and it's display the name for you.

3. When you have the Gigabyte-name for your graphics card goto Downloads - GIGABYTE and search for the name there.

4. Click your graphics card, Downloads, choose Bios under Download type and download the latest version unless it's a beta version. I used version F8 (on 2010-09-07). When you've downloaded the file, just unpack to your desktop.

5. Install the --@BIOS tool and restart your computer just to be sure.

6. Run the --@BIOS tool, backup your current bios file (mine was just version F3 when latest was F8 :S)

7. Click the Flash button and select the binary file you downloaded in step 3 and let the tool do its job and then restart your computer when it asks you to.


This completely solved the issue for me. I can play all kinds of videos and could turn on flash hardware acceleration again with no more BSOD.
My System SpecsSystem Spec
21 Mar 2011   #17
habibi

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Smorfty View Post
I had the exact same problem (with my Gigabyte HD 5870), H246 videos would make my computer BSOD in win7 and just crash the drivers in winXP. Same with youtube videos if I had flash hardware acceleration on.

Solution:
The problem was that my motherboard (which is like 2-3 years old) had a too old VGA Bios version and the solution is obviously to update it.
Now both my motherboard and HD 5870 are from Gigabyte and this is how I did.

1. Download VGA Tools --@BIOS from: Graphics Card - GIGABYTE
(the app in the top row)

2. Download the latest Bios VGA binary file for your graphics card. Now Gigabyte have their own system for their graphics cards names and mine was "GV-R587UD-1GD". Usually you can find this name on your receipt or on the box somewhere. Alt. you could install the --@BIOS tool and it's display the name for you.

3. When you have the Gigabyte-name for your graphics card goto Downloads - GIGABYTE and search for the name there.

4. Click your graphics card, Downloads, choose Bios under Download type and download the latest version unless it's a beta version. I used version F8 (on 2010-09-07). When you've downloaded the file, just unpack to your desktop.

5. Install the --@BIOS tool and restart your computer just to be sure.

6. Run the --@BIOS tool, backup your current bios file (mine was just version F3 when latest was F8 :S)

7. Click the Flash button and select the binary file you downloaded in step 3 and let the tool do its job and then restart your computer when it asks you to.


This completely solved the issue for me. I can play all kinds of videos and could turn on flash hardware acceleration again with no more BSOD.
I'm bring this thread alive just to say that this tip helped.
Interestingly, this particular post appear somewhere in Microsoft website and it helped a couple of people so there is validity in this post.

I have a Sapphire ATI 5770, Windows 7 64-bit Ultimate, Gigabyte EP35-DS3, 4GB Kingston RAM.

My problem with the atikmpag.sys is that it will BSOD during video playback but it is not all the time. I have run memtest and it's not my PC memory. I have run the furmark thingy for 10 hours and it wasn't the ATI card. So, what is left is the outdated BIOS of my Gigabyte EP35-DS3. I updated the BIOS and after testing for a few hours, the BSOD returned.

This time, I downloaded the latest intel INF files and run it in my Windows 7 Ultimate 64-bit. So far, after the BIOS and INF update to the motherboard, the PC has been running for 2 days without a BSOD. I hope it will fix it for sure.

I own a Sapphire ATI and was not able to update the BIOS of a Sapphire card - or I don't know how to do that.

Anyway, Thanks Smorfty!
My System SpecsSystem Spec
10 Apr 2011   #18
Bob Hampton

Windows 7 Ultimate x64
 
 

I had a similar problem, tried everything that others have suggested, even went back to the earliest driver for my card (Radeon HD5770) to no avail. Eventually found the cause of the problem. It was a faulty DVI connector on the monitor. Had never considered that a monitor hardware fault would cause a Windows crash! Been running with VGA connection now without a problem.

Worth a try to see if this solves your problem.
My System SpecsSystem Spec
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 Misc tasks, screen freezes, video driver unloads, BSOD atikmpag.sys




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