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Windows 7: Memory upgrade

12 Jun 2010   #1
richardhm

win7 64
 
 
Memory upgrade

Hi,
Please can you help me install 4gb of RAM on to my computer?
I have installed win7 64. At the same time I have tried to increase the memory from 2gb to 4gb on my Asrock 939s56-m mobo.
The DOS says 4096 ok
The Bios says 4096
The win7 64 says installed memory 2gb
The memory is new from Crucial. The memory can be moved around in pairs into the new slots, but it only records 2gb.
In MSCONFIG BOOT ADVANCED OPTIONS it records 0 maximum memory or gives the choice of 258. If I uncheck the maximum memory it BSOD's. When in safe mode it sometimes gives the 4096 option in MSCONFIG, but not in standard mode.
The Bios is up-to-date for the cpu and mobo: AMD 64 3700+ (Bios P1.30).
It contains a Radeon X1600/X1650.
Any advice would be greatly appreciated. Thank you.


My System SpecsSystem Spec
.
12 Jun 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by richardhm View Post
Hi,
Please can you help me install 4gb of RAM on to my computer?
I have installed win7 64. At the same time I have tried to increase the memory from 2gb to 4gb on my Asrock 939s56-m mobo.
The DOS says 4096 ok
The Bios says 4096
The win7 64 says installed memory 2gb
The memory is new from Crucial. The memory can be moved around in pairs into the new slots, but it only records 2gb.
In MSCONFIG BOOT ADVANCED OPTIONS it records 0 maximum memory or gives the choice of 258. If I uncheck the maximum memory it BSOD's. When in safe mode it sometimes gives the 4096 option in MSCONFIG, but not in standard mode.
The Bios is up-to-date for the cpu and mobo: AMD 64 3700+ (Bios P1.30).
It contains a Radeon X1600/X1650.
Any advice would be greatly appreciated. Thank you.

Can we get a screen shot of your task manager with performance tab open?



Thanks


Ken
My System SpecsSystem Spec
12 Jun 2010   #3
richardhm

win7 64
 
 

Sorry, I don't know how to do the screen shot.
The physical memory says
total 2047
cached 1033
available 1138
free 152

Richard
My System SpecsSystem Spec
.

12 Jun 2010   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Quote   Quote: Originally Posted by richardhm View Post
Sorry, I don't know how to do the screen shot.
Start > All Programs > Accessories > Snipping Tool
My System SpecsSystem Spec
12 Jun 2010   #5
richardhm

win7 64
 
 
Memory upgrade task manager screen shot

Hi,
I have attached the Task manager screen shot in word.
Hope it works,

Richard


Attached Files
File Type: doc task.doc (1.10 MB, 35 views)
My System SpecsSystem Spec
12 Jun 2010   #6
fishnbanjo

Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10
 
 

What does your System Screen have for memory? Go to Start>Control Panel>System and it's listed as Installed Memory (RAM)
My System SpecsSystem Spec
12 Jun 2010   #7
fishnbanjo

Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10
 
 

another thought is to do this.....

Press Windows Key and the r and type msconfig into the run command box.
On the "Boot" tab, click on advanced options.
Make sure the box labeled "Maximum Memory" is NOT checked. If it is, deselect it, save and restart.
My System SpecsSystem Spec
12 Jun 2010   #8
richardhm

win7 64
 
 

I tried that and the system crashed and went into windows error recovery. I tried to go into standard mode, but that crashed again. Went into safe mode, ticked the memory box in the advanced section of boot and 4096 came up. Saved, booted up again and the system showed 2gb again.
My System SpecsSystem Spec
12 Jun 2010   #9
richardhm

win7 64
 
 
Systems info

Hi,
Attached is the system info as requested.
Richard


Attached Files
File Type: doc SYSTEM1.doc (31.5 KB, 11 views)
My System SpecsSystem Spec
12 Jun 2010   #10
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Is the new ram at least close or the same specs as the original ram (speed, latency, density, voltage, etc)?

Also had a quick look at the manual for your motherboard,

ASRock > Products > 939S56-M

and there are a few options, but one that stood out that may help. This one,

Memory upgrade-asrockmemory.jpg

if you haven't yet, change it to enabled.


My System SpecsSystem Spec
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