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Windows 7: CD/DVD drives not recognised by W7

18 Jun 2010   #11
Adrian

 

Quote   Quote: Originally Posted by pacman10 View Post
Thanks. Here it is.
Next, while you are in Windows 7 goback to the device manager and review your device driver for your Drive, here is what mine looks like.




Attached Thumbnails
CD/DVD drives not recognised by W7-dvd.png  
My System SpecsSystem Spec
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18 Jun 2010   #12
pacman10

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
Quote   Quote: Originally Posted by pacman10 View Post
Thanks. Here it is.
Next, while you are in Windows 7 goback to the device manager and review your device driver for your Drive, here is what mine looks like.
Ah, got it. Here it is.


Attached Images
CD/DVD drives not recognised by W7-driver-file-details.png 
My System SpecsSystem Spec
18 Jun 2010   #13
Adrian

 
HP Support

Well Paddy, it seems your laptop/drive is about 5-7 years old. There are no drivers on the support page other than xp.
I would like you to go into Windows 7 and access the device manager and un-install your drive and reboot in Windows 7 and see if the drive installs again.
My System SpecsSystem Spec
.

18 Jun 2010   #14
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Follow Adrian advice.

If reinstalling the drivers, did not work.

Try this:
Your CD or DVD drive cannot read or write media
Your CD or DVD drive cannot read or write media
My System SpecsSystem Spec
18 Jun 2010   #15
pacman10

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
Well Paddy, it seems your laptop/drive is about 5-7 years old. There are no drivers on the support page other than xp.
I would like you to go into Windows 7 and access the device manager and un-install your drive and reboot in Windows 7 and see if the drive installs again.
No luck, I'm afraid, BUT please see reply to next posting. And thank you very much for taking so much time. I hope my feedback (in the next posting) can help someone else.

Paddy
My System SpecsSystem Spec
18 Jun 2010   #16
pacman10

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by theog View Post
Follow Adrian advice.

If reinstalling the drivers, did not work.

Try this:
Your CD or DVD drive cannot read or write media
Your CD or DVD drive cannot read or write media
Thank you for these suggestions.

SUCCESS !

I spent almost two hours thrashing around in this jungle of webpages with their circular references but finally stumbled on a Microsoft diagnostic utility called Mats_Run.dvd, an exe file described as Microsoft Automated Troubleshooting Services timestamped 19-Apr-2010 (so fairly new). It is a diagnostic tool that runs in question-and-answer mode. When I ran it it detected my drive and, from the stuff that flashed by I suspect that it installed something from Texas Instruments, possibly a generic driver, and the internal optical drive appeared in the Explorer (or whatever it's called this week).

I then inserted a software installation disk (Adobe Photoshop Elements 5) and it recognised it and was able to go through most of the installation process (which ground to a halt asking for something called Disk 1 which meant nothing to me and then said it couldn't complete the installation; I suspect that the problem here is that Adobe PE5 isn't compatible with W7 64-bit, but that's another story).

I then popped in a music CD and it played it.

I then plugged in the external HP DVD 420e DVD writer DVD and Explorer recognised it.

So it looks as if I'm several steps forward. My next step is to try and write a DVD (watch this space).

Again, many thanks to you both.

Paddy
My System SpecsSystem Spec
18 Jun 2010   #17
Adrian

 

Good Job Paddy, +1 Rep
My System SpecsSystem Spec
18 Jun 2010   #18
Adrian

 

Pacman, please post the link for the dvd diagnostic.
My System SpecsSystem Spec
18 Jun 2010   #19
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Works with alot of DVD/CD problems.

Adrian here you go:
Your CD or DVD drive cannot read or write media
My System SpecsSystem Spec
18 Jun 2010   #20
Adrian

 

Quote   Quote: Originally Posted by theog View Post
Works with alot of DVD/CD problems.

Adrian here you go:
Your CD or DVD drive cannot read or write media
Thanks Matey!!!
My System SpecsSystem Spec
Reply

 CD/DVD drives not recognised by W7




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