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Windows 7: HP laptop mute button stuck on (orange)

01 Jun 2009   #11
beman36

Se7en X64 ultimate/Se7en X64 ultimate
 
 

ok ever since I fixed my problem like yours, it went away...it now looks identicle to yours so I don't know why yours is not working (the mute button) but I notice you have 4 icons (I only have 3) double speakers icon that could be your problem, try removing one and see if that works (green check on the other one?)


My System SpecsSystem Spec
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01 Jun 2009   #12
onegd4u

Windows 7
 
 

Upon attempting to put a check on the speakers listed first, I find out that the first listing is for the headphone jack on the front of my computer. When I insert headphones to that jack, the check mark moves. I have tried every combination of disabling devices, and setting defaults, but to no avail. The second listing of speakers in my screenshot above, as proved by selecting the 'test' option, is my primary audio device. I have found no listing for a headphone setting on this listing.
My System SpecsSystem Spec
28 Aug 2009   #13
adsjebasingh

Windows 7
 
 

Well, This issue doesn't have any dependancy on HP Quick Launch Buttons drivers.

1) Install corresponding Audio Driver available for download for Vista from HP Website eventhough audio is working by default.
2) Reboot.
3) The mute functionality will work without any issues.
My System SpecsSystem Spec
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12 Sep 2009   #14
klausgb

Windows 7 RTM
 
 
this forum is awesome!

I just wanted to let you all know that I am so glad that I came across this forum - I'm sure I'll find it very helpful for 7 things to come!

Thanks!
Klaus
My System SpecsSystem Spec
07 Feb 2010   #15
jpeg

Vista
 
 

Hello, I was also having this problem with my HP dv41120us and found a solution that works!

The mute icon on my keyboard keeps on making a sound whenever it turns to orange color. Also most of the time, my laptop just freezes and I'm thinking might be something related to my sound device. Most of the suggestion here says you have to reinstall your sound driver. They are correct but you need to install the correct driver else they won't work.

The driver I used is sp41693.exe which can be download from HP (just google it I'm sure you'll find where to download it). Hope that helps. Good luck!
My System SpecsSystem Spec
15 Feb 2010   #16
JCBoy505

Windows 7
 
 
I fixed it... for now - updated driver

I got the mute button to work again! Hopefully this can help someone else out! I clicked on my speaker icon and then went up to the laptop icon (at top of volume box). In the new box, under "General" tab, I clicked on "Properties" (under controller information). In the new box (IDT high-def audio codec properties) under the "general" tab I clicked "Change settings". I then clicked the "driver" tab the clicked "update driver." After an auto restart my mute button works as it should! GOOD LUCK! The orange has been bugging me for WEEKS!
My System SpecsSystem Spec
17 Mar 2010   #17
joethedue

windows 7
 
 

Here is what I did and it worked.

I went to the device manager. Then went to sound and video game controllers. Mine had two devices show up. I clicked on each one and then went to the driver tab. I rolled back each driver. As soon as I rolled back both of the drivers the orange light went off on the mute button. Then I clicked on each device again and went back to the driver tab and updated the driver on each device. The orange light has not come back on.

Not sure if this will work for you, but it really was an easy solution for me.
My System SpecsSystem Spec
18 Mar 2010   #18
carew

Windows 7
 
 

Quote   Quote: Originally Posted by joethedue View Post
Here is what I did and it worked.

I went to the device manager. Then went to sound and video game controllers. Mine had two devices show up. I clicked on each one and then went to the driver tab. I rolled back each driver. As soon as I rolled back both of the drivers the orange light went off on the mute button. Then I clicked on each device again and went back to the driver tab and updated the driver on each device. The orange light has not come back on.

Not sure if this will work for you, but it really was an easy solution for me.


This worked for me as well. Uninstalled both the drivers from the device manager and allowed for the troubleshooter to reinstall the drivers. Works for now.
My System SpecsSystem Spec
19 Mar 2010   #19
joethedue

windows 7
 
 

Quote   Quote: Originally Posted by carew View Post
Quote   Quote: Originally Posted by joethedue View Post
Here is what I did and it worked.

I went to the device manager. Then went to sound and video game controllers. Mine had two devices show up. I clicked on each one and then went to the driver tab. I rolled back each driver. As soon as I rolled back both of the drivers the orange light went off on the mute button. Then I clicked on each device again and went back to the driver tab and updated the driver on each device. The orange light has not come back on.

Not sure if this will work for you, but it really was an easy solution for me.


This worked for me as well. Uninstalled both the drivers from the device manager and allowed for the troubleshooter to reinstall the drivers. Works for now.

I think what seemed to cause this on my laptop was that while in MSCONFIG disabling start up and non-windows services I clicked on the HP Quick Start Buttons. After I figured out how to fix the mute button I went back into MSCONFIG and disabled the HP Quick Start Buttons and restarted and the mute button went orange again.

What sucks is you can't just re-enable the HP Quick Start Buttons in MSCONFIG and restart. Sure you can check it so it starts up with the machine, but it won't turn the mute button back to white. You have to go to the device manager and go through the uninstall steps like you took, or the roll back driver steps like I described.

At least I know how to fix it now.

Bottom line for me is to not disable the HP Quick Start Button start up feature.
My System SpecsSystem Spec
17 Apr 2010   #20
jojomanz

Windows 7
 
 
Mute Button Solution

Guys .. I think I got to the bottom of this problem. Not only do you need to undate the standard driver, Windows needs to update the CODEC as well and once you do that, problem should be resolved.
My System SpecsSystem Spec
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 HP laptop mute button stuck on (orange)




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