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Windows 7: External HDD interface died, can't access Drive?

04 Jul 2010   #1
Tweek

Windows 7 Ultimate x64 & OSX 10.6
 
 
External HDD interface died, can't access Drive?

I had a Maxtor 500Gb External from a couple years ago.
the other day it quit responding and I realized the interface died,
So I put the drive (500Gb Seagate Barracuda SATAII) in another enclosure, the drive reads just fine. I installed the drive in the computer and I can't access the drive..??
It's not in the BIOS, (The SATA port is enabled) It's not in devices, Computer, Or Computer Management Either. It's the same in safe mode also... ides?


My System SpecsSystem Spec
.
04 Jul 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

The first thing I would try is testing it in another machine. That will help us diagnose whether it is a hard drive or computer issue.

I will begin researching the drive in the mean time, to see if I can see any other possibilities.
My System SpecsSystem Spec
04 Jul 2010   #3
Jonathan_King

Windows 7 Professional x64
 
 

Here are a couple of things I found:

External HDD interface died, can't access Drive?-capture.png

External HDD interface died, can't access Drive?-capture1.png


My System SpecsSystem Spec
.

04 Jul 2010   #4
Tweek

Windows 7 Ultimate x64 & OSX 10.6
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Here are a couple of things I found:

Attachment 83127

Attachment 83128
I forgot to mention that i checked the jumper, (non-existent) and I thought (from previous experience) that when the limiter jumper is in place on a SATAII drive and port, it's backed into 1.5Gb Operation.. (?)
Thanks for the help, I'm still digging too...

Also, Check my system specs, this is the machine I'm having this problem with.
My System SpecsSystem Spec
04 Jul 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

Try testing it in another machine. I'm afraid that's all I can think of for now.
My System SpecsSystem Spec
08 Jul 2010   #6
Tweek

Windows 7 Ultimate x64 & OSX 10.6
 
 

SOLVED!:
So I pulled the drive and checked connections, and I worked perfectly!
After putting my system back and screwing it back together, Back to no drive.
I then figured it HAD to be a connection problem somewhere, So I swapped the SATA cable with a new one.
That was it! Apparently I had a SATA cable with a bad connection...

Thanks everyone for your help, Sorry it was something simple I overlooked...
Newbies:
When Diagnosing and Troubleshooting, NEVER RULE ANYTHING OUT!!!
Thanks for reading!
My System SpecsSystem Spec
10 Jul 2010   #7
Jonathan_King

Windows 7 Professional x64
 
 

Thanks for the report. I guess I'll have to add that to my toolkit of suggestions!
My System SpecsSystem Spec
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 External HDD interface died, can't access Drive?




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