External HDD interface died, can't access Drive?


  1. Tweek
    Posts : 59
    Windows 7 Ultimate x64 & OSX 10.6
       New #1

    External HDD interface died, can't access Drive?


    I had a Maxtor 500Gb External from a couple years ago.
    the other day it quit responding and I realized the interface died,
    So I put the drive (500Gb Seagate Barracuda SATAII) in another enclosure, the drive reads just fine. I installed the drive in the computer and I can't access the drive..??
    It's not in the BIOS, (The SATA port is enabled) It's not in devices, Computer, Or Computer Management Either. It's the same in safe mode also... ides?
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #2

    The first thing I would try is testing it in another machine. That will help us diagnose whether it is a hard drive or computer issue.

    I will begin researching the drive in the mean time, to see if I can see any other possibilities.
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  4. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #3

    Here are a couple of things I found:

    External HDD interface died, can't access Drive?-capture.png

    External HDD interface died, can't access Drive?-capture1.png
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  6. Tweek
    Posts : 59
    Windows 7 Ultimate x64 & OSX 10.6
    Thread Starter
       New #4

    Jonathan_King said:
    Here are a couple of things I found:

    External HDD interface died, can't access Drive?-capture.png

    External HDD interface died, can't access Drive?-capture1.png
    I forgot to mention that i checked the jumper, (non-existent) and I thought (from previous experience) that when the limiter jumper is in place on a SATAII drive and port, it's backed into 1.5Gb Operation.. (?)
    Thanks for the help, I'm still digging too...

    Also, Check my system specs, this is the machine I'm having this problem with.
    Last edited by Tweek; 04 Jul 2010 at 06:50. Reason: forgot something
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  7. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #5

    Try testing it in another machine. I'm afraid that's all I can think of for now.
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  8. Tweek
    Posts : 59
    Windows 7 Ultimate x64 & OSX 10.6
    Thread Starter
       New #6

    SOLVED!:
    So I pulled the drive and checked connections, and I worked perfectly!
    After putting my system back and screwing it back together, Back to no drive.
    I then figured it HAD to be a connection problem somewhere, So I swapped the SATA cable with a new one.
    That was it! Apparently I had a SATA cable with a bad connection...

    Thanks everyone for your help, Sorry it was something simple I overlooked...
    Newbies:
    When Diagnosing and Troubleshooting, NEVER RULE ANYTHING OUT!!!
    Thanks for reading!
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  10. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #7

    Thanks for the report. I guess I'll have to add that to my toolkit of suggestions!
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