Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: HP DeskJet 960C Network Printer

18 Jul 2010   #1

HP DeskJet 960C Network Printer

i am using windows 7 ultimate.
on my lan there is another machine running windows xp pro which has a local printer connected. the printer is shared over the network.
when i used windows xp, i was able to add the printer as a network printer.
now, when i am using windows 7, i am able to locate the printer on the network but i cannot add it as a network printer since windows asks me for drivers.
i grabbed the latest drivers for the printer from microsoft update site and tried to provide it when i was asked, but windows didn't except it.

i know the driver is good since i was able to use it when the printer was connected to the windows 7 machine.

is there any resolution? can i install the drivers somehow manually? should i provide you with the inf file of the driver?

My System SpecsSystem Spec
18 Jul 2010   #2

Windows 10 Pro x64

Hi Bigjohnny. I realise you have probably already done this, but Im going to tell you how to set it up step by step so we know exactly where the problem is (if there is a problem)

First: make sure drivers for the printer are installed on the computer.
also make sure the Machine with the printer connected, and the printer are both turned on.

Next: Open Devices and Printers. Delete any instances of the printer that may be there (to avoid conflicts)

then, click "Add a Printer" at the top of the Devices and Printers window
Select "Add a Local Printer"
Select "Create a New Port" and when it asks for the type, leave it on "Local Port"
When it asks for the path put //<ip address of the machine the Printer is connected to>/<printer name> (no <>'s) example: //
When Windows asks for Drivers click "Use Existing Drivers" (or similar, I can't remember the exact name.... but it should be obvious, just dont click "Install new drivers")
Set the Newly added Printer as Default.

Let me know how you get on :)
My System SpecsSystem Spec
18 Jul 2010   #3


i did it already..
sorry you spend your time to post back..

i thought you might have the solution for it.
My System SpecsSystem Spec

18 Jul 2010   #4

Windows 10 Pro x64

There is no need to be rude.

If you had actually read my first post, then you would see that I said "I'm sure you have already done this, but lets run through it again just in case" I was simply trying to be thorough, I find in situations like this, it is best to go back to basics. Of course if you don't want my help then I will stop posting.

What if any error messages do you get, and at what stage? Can you provide a screenshot of the issue.
My System SpecsSystem Spec
18 Jul 2010   #5

Windows 7 Pro X64 SP1

Quote   Quote: Originally Posted by BigJohnny View Post
i grabbed the latest drivers for the printer from microsoft update site and tried to provide it when i was asked, but windows didn't except it.
What form are these drivers in?

They are probably a cabinet (.cab) file. You may have to expand the archive so that Windows can find the files when you manually browse to their location. (The freeware 7Zip can do that.)

I'm surprised that you need them, as Win7 is supposed to include drivers for the 960c.

Good luck.
My System SpecsSystem Spec
18 Jul 2010   #6

Windows 7 & Windows Vista Ultimate

Hi, BigJohnny.

Have you tried Troubleshooting (Control Panel > All Control panel Items > Troubleshooting)? If unsuccessful, this Microsoft Fix it may solve the problem as it will
Automatically diagnose and repair when you cannot print, or for problems installing a printer, connecting to a network printer and related errors.
Printing problems and printing errors
My System SpecsSystem Spec
18 Jul 2010   #7


i've extracted the cab file.
windows asks for inf file which indeed exist after the extraction, even when directing windows to the inf file, windows provide the following error message: "windows cannot connect to the printer".

i even tried to right click the inf file and choose install, but windows give another error message: "the inf file you have selected does not support this method of installation"

any ideas?
My System SpecsSystem Spec
11 Sep 2010   #8

Windows XP

Not sure if this will solve the OP problem, but it solved my networked HP Deskjet 960C issue where I had problems getting the driver installed initially and may be of use to others.

1. Start - Devices and Printers - Add a Printer

2. When the Add Printer window comes up, select "Add a local printer". (I know this doesn't make sense for a networked printer, but this will get the proper Windows 7 drivers installed).

3. If not already selected, click the "Use an existing port" radio button. The drop down to the right should be defaulted to "LPT1: (Printer Port)". If so, just leave it as is. If not, select it from the drop down. (Note what you choose here may not make a difference, but this is how I did it when it worked for me.)

4. Click Next.

5. The "Install the printer driver" window will come up. In the Manufacturer scroll list on the left, scroll to "HP" and select it. In the Printers list on the right, scroll to "hp deskjet 960c" and select it. If "hp deskjet 960c" does not appear in the Printers list on the right, then click the "Windows Update" button below and the missing driver will be pulled down from the Windows Update website. Note that it may take several minutes for this to refresh with the additional printer drivers. Be patient.

6. If you had to use the Windows Update option, once the list is refreshed, repeat the first 2 parts of step 5 to select "HP" and then "hp deskjet 960c".

7. Click Next.

8. The "Type a printer name" window will come up. The "Printer name" fillable block will be default completed with "hp deskjet 960c". You can either leave the default or change it to something else if you like. It doesn't matter.

9. Click Next.

10. Wait while the "Installing printer" dialogue completes.

11. When the "Printer Sharing" window comes up the "Do not share this printer" radio button should be selected as the default. Leave this as the default.

12. Click Next.

13. The "You've successfully added (printer name)" will come up. Do not click "Print a test page".

14. Click Finish.

You now have the appropriate Windows 7 printer driver installed on your system so when trying to install the networked printer, Windows 7 should not ask for them. Once you have installed the networked printer, you can delete the "local printer" that was set up with the above steps as it doesn't really exist.

Hope this helps someone.
My System SpecsSystem Spec
15 Apr 2012   #9

7 64
Fine if it worked

Thanks for the post, but having successfully installed the HP 950c on the windows 7 computer, and then tried to install it as a network printer - it just does not work.
I am of the opinion that it is not possible for a HP 960c printer to work on a mixed network, unlike all other makes that I have tried.
My System SpecsSystem Spec

 HP DeskJet 960C Network Printer

Thread Tools

Similar help and support threads
Thread Forum
Need driver for HP 960c printer compatible with Win7pro 64bit
HP does not seem to have a 64 bit driver for the HP 960c printer (specifically, not the 960 cse or cxi) HP Printer driver install wizard leads me all the way but eventually gives a message that it cannot find the correct driver. I have a New Dell Inspiron 5000 series with Windows 7Pro. This is the...
Printer (HP Deskjet 500C) - New Build
Love this old printer (supports both parallel and serial) Put a USB to Parallel Port Connector Used Windows Update to download Win7 driver for this printer. Showed "i" on Printer Customized and changed Port to USB001 Virtual Printer Port Changed to Check. Still Won't Print. ...
Hardware & Devices
HP Deskjet 960c will NOT install :(
Hey guys, I've actually run into this problem before, I got it to work 3 months ago, then I reloaded my computer and the problem showed up again and I forgot the solution. Yikes! Can anyone help? I'm running Windows 7 x64 Ultimate. I have an HP Deskjet 960c connected (via USB). The...
Hardware & Devices
HP Deskjet F2492 All-in-One Printer
Hi. I have received a HP Deskjet F2492 All-in-One Printer. Can anyone tell me if it has wireless lan ?. I have searched the HP site, but havent found anything about lan for this printer. It can run via USB, and does it.
Hardware & Devices
Using HP Deskjet 5740 as a network printer with 7
I've been trying to install my HP Deskjet 5740 on my Dell Studio XPS 1640 notebook over my home network. Windows finds the printer on the network and attempts to install the driver but an error message comes saying "Windows can't find the driver for HPDeskjet on the network" when I press ok it asks...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:39.
Twitter Facebook