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Windows 7: Ground Issues?

25 Jul 2010   #11
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Yes, you would have to return it; but you can get another computer. However, I doubt that Dell will let it come to that. The idea is to put pressure on them to make your computer operate properly or replace it.


My System SpecsSystem Spec
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28 Jul 2010   #12
AmuletOfNight

Windows 7 Ultimate x64
 
 

Well, they have a tech coming out something this week I believe. But they had to delay it because of warranty transfer.

My screen is actually doing it RIGHT NOW. I can barely see what I'm writing
My System SpecsSystem Spec
28 Jul 2010   #13
Dwarf

Windows 8.1 Pro RTM x64
 
 

Let's hope that your screen displays the fault when the technician is around. Looking at the images of your screen it would appear that this is a fault that can only be rectified by replacement. Don't let them fob you off with offering to do a repair. You state that this is brand new, so I would expect a new replacement.
My System SpecsSystem Spec
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28 Jul 2010   #14
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Doing a repair on an obviously defective, and new, machine is unacceptable. The proper way to handle this would have been to immediately offer you a replacement, and have it shipped priority overnight. Dell has had enough bad press lately. You'd think they would want to keep their customers happy. By treating you this way, and thus prompting you to post your experience with them, they have possibly lost potential customers who might be reading this thread.

Brilliant marketing move on their part. I'm glad I don't own shares... or any of their equipment. lol.
My System SpecsSystem Spec
29 Jul 2010   #15
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
Doing a repair on an obviously defective, and new, machine is unacceptable. The proper way to handle this would have been to immediately offer you a replacement, and have it shipped priority overnight. Dell has had enough bad press lately. You'd think they would want to keep their customers happy. By treating you this way, and thus prompting you to post your experience with them, they have possibly lost potential customers who might be reading this thread.

Brilliant marketing move on their part. I'm glad I don't own shares... or any of their equipment. lol.
Well said.
My System SpecsSystem Spec
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