64bit Installation Problems - ripping hair out

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  1. sheenaa
    Posts : 11
    Windows 7
    Thread Starter
       New #11

    Hiya, thanks for the response.

    1. I've tried both with the graphics card in (which gives BSOD) and taken out (which gives blank white screen).
    2. Motherboard is Acer F690GVM
    3. No I have not updates the Bios since I got the computer a couple years ago.
    4. No I haven't updated this for the same reason as above, haha. I'm not sure where to go to update it or how to do it. Chipset is ATI RS690/RS690M.
    5. Yes when my computer restarts I am able to press the key to get into Bios.
    6. I'm installing from a CD.

    Thanks in advance!
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  3. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #12

    Suggestions


    A couple of issues stand out for me: Memory! 6 gigs are these ddrII? Also I'm suspicious if some of the memory has gone south, since you/Someone else opened your case maybe a memory stick became dislodged.
    Also, how are you able to affect graphics in your bios? I don't see it mine (ASSUS MOBO) If you removed the new grfxcard your bios should go back by default.
    In your bios have you changed your boot priority to CD/DVD as 1st. boot priority?
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  4. sheenaa
    Posts : 11
    Windows 7
    Thread Starter
       New #13

    Yes the 6GB of memory is all DDR2. 2GB came with the computer and I later added in an extra 4. I checked to make sure the sticks were in properly.

    Yes I changed my boot priority to CD/DVD as #1. As far as setting the graphics in bios, maybe I just thought I was? But I found an option of where (I think) I'm telling it whether to use the onboard graphics card or the PCIe card.
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  6. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #14

    Suggestion


    sheenaa said:
    Yes the 6GB of memory is all DDR2. 2GB came with the computer and I later added in an extra 4. I checked to make sure the sticks were in properly.

    Yes I changed my boot priority to CD/DVD as #1. As far as setting the graphics in bios, maybe I just thought I was? But I found an option of where (I think) I'm telling it whether to use the onboard graphics card or the PCIe card.
    I suggest the following:
    1. Go to your pc vendor support page and check for your bios and what update versions are available. (Your PC is an older model) Also investigate if there are any chipset updates.
    2. Download the updates and burn them on a cd
    3. After burning the updates reflash your bios.
    4. Remove your new grfx card, depending on its power consumption you may have insufficient power to drive it.(Depends on PSU rating)
    5. Ensure that all your memory sticks are firml seated.
    Let us know how you progress, all of us will be popping in/out through out the day to give you a hand.

    Adrian
    P.S. DOn't pull out anymore of your hair.....
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  7. DocBrown
    Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       New #15

    Check our Questions List !

    Questions to use for help with Installation Issues

    Remove any un-necessary hardware for the installation. Try with your original 2gb of Ram Memory.
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  8. gregrocker
    Posts : 50,642
       New #16

    Remove all but 2gb of RAM to try install, then swap RAM, test RAM for 5-6 passes using memtest86.

    Did you run Upgrade Advisor to see what issues 64 might present on that hardware?

    The BIOS update might be important on older mobo. It is safest installed from Windows so follow the Read Me steps with great care.

    Please fill out your System Specs in bottom left corner of post so we can help you find what you need. I cannot find your BIOS updates without knowing your Acer computer model.
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  10. sheenaa
    Posts : 11
    Windows 7
    Thread Starter
       New #17

    I did run Upgrade Advisor and it said everything was fine for 64bit.

    So I managed to get the 64bit installed and working by taking out 4GB of RAM and only using 2GB. I was feeling positive so I decided to put in the other 4, started it up, and the computer BSOD'd again. Am I seriously not going to be able to run the 64bit of Win7 with all my RAM?

    After I originally got 64bit working, I went and downloaded the driver from ATI and got that installed, but unfortunately Windows had installed two updates for my HD graphics driver before I even realized. Is that what the problem is? When I blue screened this time it still gave the atikmdag.sys error...so I don't know what I'm doing wrong.

    How do I get it to use my 6 gigs?
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  11. Ztruker
    Posts : 6,285
    Windows 10 Pro X64
       New #18

    It sounds like the 4GB of ram is defective. Is it a single 4Gb stick or two 2GB sticks? If the latter, try then one at a time.
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  12. sheenaa
    Posts : 11
    Windows 7
    Thread Starter
       New #19

    It's two 1GB sticks which came with the computer, and two 2GB sticks which I purchased recently. I don't understand how it would be a corrupt when it worked fine for the 32bit version?
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  13. Ztruker
    Posts : 6,285
    Windows 10 Pro X64
       New #20

    64bit uses the memory differently than 32bit does. I would try them one at a time to see which one is causing the problem, then either replace it or run with 4GB.
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