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Windows 7: 64bit Installation Problems - ripping hair out

05 Aug 2010   #1
sheenaa

Windows 7
 
 
64bit Installation Problems - ripping hair out

I am slowly going crazy...

So for about 2 days I've been searching the internet trying to find a solution to my issue. And I haven't been able to find a direct answer, so I'm posting and hoping that one of you beautiful people will be able to help me.

Basically, the situation is this: I currently have Windows 7 32bit installed (no issues installing or running it whatsoever), but I want to try out the 64bit. Do I really need it? Probably not, but I'm now determined to make it work because it's fighting with me.

I've done a clean install (formatted the drive before installing it) about 5 times, since this morning. I'm running an Acer with AMD Athlon 64 X2 4400+ with 280GB hard drive, with 6gigs of RAM, and an ATI Radeon HD 4350. I am installing onto only one partition...none of that fancy stuff.

When telling the computer in BIOS to use the new graphics card, I get a blue screen after Win7 installs, then it restarts to complete the installation, and blue screens. After the BSOD, it restarts again, asks whether I want to start in Safe Mode, then once something is chosen it goes into Loading Windows again, then restarts, and BSOD's again. It's a terrible cycle that never stops (I have tried booting in Safe Mode and others, but they all say that Windows wasn't installed or something). While the BSOD goes away rather quickly, I was able to catch under Technical Information:

** STOP: 0x00000116
** atikmdag.sys

So because I noticed it said ATI in there, I thought maybe I could try installing while telling my computer through BIOS to use the onboard graphics card, instead of my PCIe, then install some x64 drivers when Win starts up. So it installs, restarts to complete installation, and I'm left with a completely white screen with nothing on it. It sounds like the computer is doing something, but I'm not able to see anything.

Why can't the 64bit install as nicely and wonderfully as the 32bit version? Please help, I refuse to give up on this. Thanks in advance for any advice given.


My System SpecsSystem Spec
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05 Aug 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

Try using the on board VGA adapter during setup, then install your ATI card after your installation is complete..
My System SpecsSystem Spec
05 Aug 2010   #3
sheenaa

Windows 7
 
 

Wow that was a quick reply - thanks! So I have to admit when it comes to the hardware and not easy stuff, I need a little bit of an explanation. Would you mind explaining how I would go about using the onboard VGA adapter please? Thanks
My System SpecsSystem Spec
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05 Aug 2010   #4
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Try removing the new card, install Windows 7. When Windows 7 is working OK, reinstall new card.
My System SpecsSystem Spec
05 Aug 2010   #5
sheenaa

Windows 7
 
 

^ I actually had the white screen problem about a year ago when I tried to install the 64bit RC version. It installed fine, but went to a white screen after rebooting. I didn't have this graphics card back then, just the one that came with the computer.
My System SpecsSystem Spec
05 Aug 2010   #6
Tews

64-bit Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by sheenaa View Post
Wow that was a quick reply - thanks! So I have to admit when it comes to the hardware and not easy stuff, I need a little bit of an explanation. Would you mind explaining how I would go about using the onboard VGA adapter please? Thanks
Remove the ATI card... plug the video cable into the remaining blue VGA socket on the back of your computer.. reboot... then install...
My System SpecsSystem Spec
05 Aug 2010   #7
sheenaa

Windows 7
 
 

Oh thank you...I tried that though and that's when I get the white/blank screen.
My System SpecsSystem Spec
05 Aug 2010   #8
mark39

Windows 7 Ultimate x64 - Windows 7 Pro x64
 
 

I'm assuming your onboard graphics are enabled in the bios?
My System SpecsSystem Spec
05 Aug 2010   #9
sheenaa

Windows 7
 
 

They weren't, because when I put in my new graphics card it told me to disable it there, so I did. But when I go the BSOD I thought maybe it was the new card causing the problem so reset it to use the onboard graphics instead of the new card.
My System SpecsSystem Spec
05 Aug 2010   #10
Adrian

 
64 Bit Install

Hello Sheena,
Welcome to windows 7 support.
As we understand your issue: Install in 64 bit mode fails due to graphics card both on/outboard. Using main HDD.

A couple of questions for you:
  1. Do you have the new graphics card removed?
  2. What is the mobo brand and model spec?
  3. Have you updated the bios recently?
  4. Have you updated the mobo chipset recently?
  5. Are you able to access the bios before boot?
  6. Are you installing Windows 7 X64 from a CD, Penn Drive ISO?
  7. 6 gigs of memory, how are they set up?
Let us know so that we can give you the best support.
My System SpecsSystem Spec
Reply

 64bit Installation Problems - ripping hair out




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