64bit Installation Problems - ripping hair out

Page 1 of 3 123 LastLast

  1. Posts : 11
    Windows 7
       #1

    64bit Installation Problems - ripping hair out


    I am slowly going crazy...

    So for about 2 days I've been searching the internet trying to find a solution to my issue. And I haven't been able to find a direct answer, so I'm posting and hoping that one of you beautiful people will be able to help me.

    Basically, the situation is this: I currently have Windows 7 32bit installed (no issues installing or running it whatsoever), but I want to try out the 64bit. Do I really need it? Probably not, but I'm now determined to make it work because it's fighting with me.

    I've done a clean install (formatted the drive before installing it) about 5 times, since this morning. I'm running an Acer with AMD Athlon 64 X2 4400+ with 280GB hard drive, with 6gigs of RAM, and an ATI Radeon HD 4350. I am installing onto only one partition...none of that fancy stuff.

    When telling the computer in BIOS to use the new graphics card, I get a blue screen after Win7 installs, then it restarts to complete the installation, and blue screens. After the BSOD, it restarts again, asks whether I want to start in Safe Mode, then once something is chosen it goes into Loading Windows again, then restarts, and BSOD's again. It's a terrible cycle that never stops (I have tried booting in Safe Mode and others, but they all say that Windows wasn't installed or something). While the BSOD goes away rather quickly, I was able to catch under Technical Information:

    ** STOP: 0x00000116
    ** atikmdag.sys

    So because I noticed it said ATI in there, I thought maybe I could try installing while telling my computer through BIOS to use the onboard graphics card, instead of my PCIe, then install some x64 drivers when Win starts up. So it installs, restarts to complete installation, and I'm left with a completely white screen with nothing on it. It sounds like the computer is doing something, but I'm not able to see anything.

    Why can't the 64bit install as nicely and wonderfully as the 32bit version? Please help, I refuse to give up on this. Thanks in advance for any advice given.
      My Computer


  2. Posts : 11,840
    64-bit Windows 8.1 Pro
       #2

    Try using the on board VGA adapter during setup, then install your ATI card after your installation is complete..
      My Computer


  3. Posts : 11
    Windows 7
    Thread Starter
       #3

    Wow that was a quick reply - thanks! So I have to admit when it comes to the hardware and not easy stuff, I need a little bit of an explanation. Would you mind explaining how I would go about using the onboard VGA adapter please? Thanks
      My Computer


  4. Posts : 11,408
    ME/XP/Vista/Win7
       #4

    Try removing the new card, install Windows 7. When Windows 7 is working OK, reinstall new card.
      My Computer


  5. Posts : 11
    Windows 7
    Thread Starter
       #5

    ^ I actually had the white screen problem about a year ago when I tried to install the 64bit RC version. It installed fine, but went to a white screen after rebooting. I didn't have this graphics card back then, just the one that came with the computer.
      My Computer


  6. Posts : 11,840
    64-bit Windows 8.1 Pro
       #6

    sheenaa said:
    Wow that was a quick reply - thanks! So I have to admit when it comes to the hardware and not easy stuff, I need a little bit of an explanation. Would you mind explaining how I would go about using the onboard VGA adapter please? Thanks
    Remove the ATI card... plug the video cable into the remaining blue VGA socket on the back of your computer.. reboot... then install...
      My Computer


  7. Posts : 11
    Windows 7
    Thread Starter
       #7

    Oh thank you...I tried that though and that's when I get the white/blank screen.
      My Computer


  8. Posts : 71
    Windows 7 Ultimate x64 - Windows 7 Pro x64
       #8

    I'm assuming your onboard graphics are enabled in the bios?
      My Computer


  9. Posts : 11
    Windows 7
    Thread Starter
       #9

    They weren't, because when I put in my new graphics card it told me to disable it there, so I did. But when I go the BSOD I thought maybe it was the new card causing the problem so reset it to use the onboard graphics instead of the new card.
      My Computer


  10. Posts : 1,419
    Windows 7 7600 1 X64
       #10

    64 Bit Install


    Hello Sheena,
    Welcome to windows 7 support.
    As we understand your issue: Install in 64 bit mode fails due to graphics card both on/outboard. Using main HDD.

    A couple of questions for you:
    1. Do you have the new graphics card removed?
    2. What is the mobo brand and model spec?
    3. Have you updated the bios recently?
    4. Have you updated the mobo chipset recently?
    5. Are you able to access the bios before boot?
    6. Are you installing Windows 7 X64 from a CD, Penn Drive ISO?
    7. 6 gigs of memory, how are they set up?
    Let us know so that we can give you the best support.
    Last edited by Adrian; 05 Aug 2010 at 08:06. Reason: Memory red flag?
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:28.
Find Us