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Windows 7: Cant install windows seven or vista.Whats wrong?

08 Sep 2010   #11
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

ill try it im going to download it now i appreciate all your help lemur after it downloads and i burn it ill give you my response on weather i can boot it up please check back in the next few hours what you have done is way better than the support i get from geeksquad and im paying theam especially after one of there online reps just got a little rude with me.


My System SpecsSystem Spec
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08 Sep 2010   #12
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

one more thing the flashing of the drive does not have the potential to ruin anything on the computer does it
My System SpecsSystem Spec
08 Sep 2010   #13
gregrocker

 

I would not flash the BIOS except from Windows as it is much safer.

Please describe exactly what happens when you attempt to boot the DVD to install: every step and symptom to the point of failure, and exactly what happens at failure.

Try several times if necessary while taking camera snaps or notes until you can report back the full sequence.
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08 Sep 2010   #14
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

im going to go record a video of it right now
My System SpecsSystem Spec
09 Sep 2010   #15
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

i made this video describing the problem in more detail.YouTube - windows wont install after being repaired by geeksquad
My System SpecsSystem Spec
09 Sep 2010   #16
gregrocker

 

You are trying to install by booting a Win7 DVD or a HP factory recovery disk? Where did you get it?

After the last repair where they reinstalled Vista, was that from factory Recovery disk? What happened?

Do you know for sure they tested your hardware, particularly memory and hard drive? It's a new HD, correct? If you are unsure they tested your RAM, test it with memtest86 CD for 5-6 passes.
My System SpecsSystem Spec
09 Sep 2010   #17
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

in the video i tryed to boot the windows vista recovery disc but i do have a windows 7 dvd and i get the same results the screen starts blinking eventually goes black and the disc stops being read i got the recovery cds from hp theam selves they sent theam in the mail and the windows 7 disc from my old college they where having a sell on microsoft software.

after the last repair they used the factory recovery disc showed in the video to add vista on it it got deleted when i tryed to clean install windows 7

and im sure they tested the new drive they game me documents stating that all hardware was tested
My System SpecsSystem Spec
09 Sep 2010   #18
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Lemur View Post
ya it worked it booted off a dvd disc just fine
My System SpecsSystem Spec
09 Sep 2010   #19
gregrocker

 

Can you carefully remove all but 2gb of RAM to try Win7 install? Don't touch the electronics or RAM chips without touching the metal case first.

There may be something they did to get Vista installed with the same disk. Call them and ask to speak with Geek who worked on it. Say only "I guess I'm gonna have to install Vista because it's not working. Can you tell me how you got it installed? What was blocking it" Don't disclose any more because you want to leave it open to return it to them to install 7 or at least fix Vista if necessary.

I'm guessing you are under warranty for Vista which is why they put that back on.
My System SpecsSystem Spec
09 Sep 2010   #20
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

ok im going to go there tomorrow there has to be something up with this i really want theam to just replace it ive been without it for a month now
My System SpecsSystem Spec
Reply

 Cant install windows seven or vista.Whats wrong?




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