New
#111
Because this wasn't wierd enough.
I call Asus tech support again today prior to Newegg for an RMA.
After explaining the issue and the trouble shooting steps we've taken here, A tec tells me to remove the MB from the case and pull everything off it. I explain I'm at work - I'll do it when I get home, wasn't what I thought I'd get from tech support.
I get home and pull the MB out of the case. I call back to talk to A tec - He's not available so I start the story, issues, troubleshooting all over with another fella who quickly passes me on to tier 2. I start the story all over...
I explain the condition of the hardware laying on cardbroad across my desk and he starts with clear CMOS.
Power cord, battery, jumper 30 sec -> Jumper, battery Power cord.
Restart - Hit f2 load bios defaults -> reboot hit F8
Please select boot device - 2 devices listed Sata HD and Sata DVD. Select DVD and it starts to load install for windows....Well he says it's not the board must be OS or HD - Call MS or Seagate
I click through the prompts all while explaining to him how I get this error during OS install 0x80070057, where he tells my OS or HD are the issue not MB. He and I are discussing next steps etc, when the OS begins installing 10%, 65%, 100%. Well I get case number and hang up.
This os installs, updates, etc all while hardware is strewn across my desk...I am so happy.
I turn everything off, reinstall the hardware and go to boot "A Disk read error occurred"
Restart - > the Bios sees the HD and ODD but when I attempt to install there is not drive listed in the OS menu...LOL seriously I feel as if I've lost my mind
Chris, this is Buffalo Dust they are blowing you off with. Did you get a RMA for this second board or not? Tell them you have spent so many hours over the past two weeks on this & even ASUS is not really sure what is wrong, they are just guessing. Tell NewEgg you want the Gigabyte MB you listed above (GA790XTA-UD4 ) NO ifs, ands, or buts. This is serious TWO MB's failing. IF not, you will start buying all your computer needs from TigerDirect & Fry's Electronics. Likewise the word will be spread on SevenForums about poor return policy on TWO bad ASUS MB's . Remember to mention that we are over 1 million members strong, that buy thousands of dollars of computer equipment monthly. If getting the new Gigabyte MB does not work for you. I will commit myself !! To build your computer for you.
Good Luck & my fingers are crossed for success
You the Man Doc! Thank you for the advice and the encouragement.
Let me just say right now....
Thank you NEWEGG customer service and RMA/Refund Process they are excellent and have made a bad situation as positive as possible.
Asus tech support….the 5 individuals I spoke with, made this situation worse!
#1 An answering service for tech support with no call back.
#2 A tech that asks me to call back, when I do and he’s busy I leave VM with no return call.
#3 The techs I did speak to escalated me through tiers (3) so quickly I got tired of telling people the issues I encountered.
#4 The problem was never “SOLVED”. I have a case number and documented details that will be shared with ASUS for Quality purposes J.
Regardless here we are with today’s update – I needed to take a break from this issue over the weekend.
Newegg is issuing a second RMA/Refund. The first RMA/Refund is in process.
An order was placed for a Gigabyte GA-890XA-UD3 MB and will be here tomorrow. More to come then!!
**To my Sister - By end of week you'll have your Christmas Present :)**