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Windows 7: Win 7 Pro Problem - HELP!!

12 Jan 2011   #1
CTBucky

Win 7 Pro
 
 
Win 7 Pro Problem - HELP!!

I'm hoping that someone will be able to help or at least answer a question or two. I purchsed a HP laptop (specifics in my profile) that had Vista Home pre-installed. As part of the purchase package, I was able to upgrade to Win7 Home, which I did. I then upgraded to the Professional version (vs. home) a few months later.

Everything has been fine with the sytem for the past year plus, upto this past week. Apparently the registry has been corrupted and will not start. Here's the results when I run the "start-up repair":

WINDOWS CANNOT REPAIR THIS COMPUTER AUTOMATICALLY.
Problem signature:
Problem event name: Startup repair offline
1: 6.1.7600.16385
2: 6.1.7600.16385
3: Unknown
4: 21200982
5: Auto Failover
6: 14 (I think each time I've run the repair, this number goes up - I think it's 24 now)
7: Corrupt registry
OS version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

When I put the last upgrade (Win7-Pro) disk in, I can get to the install screen, but it hangs for hours (at least 6) at 0%.

Q1: Because I do not have any full OS disks, I can't repair or re-install the OS? Or can I?
Q2: The origianal OS I believe is on the "D:" drive, but I can access it. Is there a way to get to those files?
Q3: Even if I reformat the hard drive, I won't be able to reinstall the OS because I don't have full OS disk?
Q4: Do have have go out a buy the full version of Professional or just Vista and upgrade it like I did the first time with hopes that nothing bad happens again?

How do I get this system up and running? I'm hoping to get this running for school next week. Thanks in advance for any and all suggestions and help.

Bucky


My System SpecsSystem Spec
.
12 Jan 2011   #2
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by CTBucky View Post
I'm hoping that someone will be able to help or at least answer a question or two. I purchsed a HP laptop (specifics in my profile) that had Vista Home pre-installed. As part of the purchase package, I was able to upgrade to Win7 Home, which I did. I then upgraded to the Professional version (vs. home) a few months later.

Everything has been fine with the sytem for the past year plus, upto this past week. Apparently the registry has been corrupted and will not start. Here's the results when I run the "start-up repair":

WINDOWS CANNOT REPAIR THIS COMPUTER AUTOMATICALLY.
Problem signature:
Problem event name: Startup repair offline
1: 6.1.7600.16385
2: 6.1.7600.16385
3: Unknown
4: 21200982
5: Auto Failover
6: 14 (I think each time I've run the repair, this number goes up - I think it's 24 now)
7: Corrupt registry
OS version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

When I put the last upgrade (Win7-Pro) disk in, I can get to the install screen, but it hangs for hours (at least 6) at 0%.

Q1: Because I do not have any full OS disks, I can't repair or re-install the OS? Or can I?
Q2: The origianal OS I believe is on the "D:" drive, but I can access it. Is there a way to get to those files?
Q3: Even if I reformat the hard drive, I won't be able to reinstall the OS because I don't have full OS disk?
Q4: Do have have go out a buy the full version of Professional or just Vista and upgrade it like I did the first time with hopes that nothing bad happens again?

How do I get this system up and running? I'm hoping to get this running for school next week. Thanks in advance for any and all suggestions and help.

Bucky
What do you mean "I do not have any full OS disks"? When you purchased the WIn 7 Pro, was it an upgrade disk? If so you are in good shape. Use this tutorial.
Doing a Clean Install with a Upgrade Windows 7 Version This will be a Clean install so you will lose your data if it is not backed up, which I assume it isn't since you can't access your computer. == Before you reinstall, can you get into safe mode? If you can, do a System Restore and hopefully correct the registry. Let us know what happens
My System SpecsSystem Spec
12 Jan 2011   #3
gregrocker

 

You can copy out your data using the Install DVD or Repair CD with this method: Copy & Paste - in Windows Recovery Console

Then boot DVD Repair console or Repair CD, accept any offered Repair. If it won't start, boot back in to run Startup Repair up to 3 separate times to see if it will start: Startup Repair - Run 3 Separate Times

It's possible this is an accumulation of corruption from a Vista in-place Upgrade, so a clean reinstall using the Home Premium or Pro DVD will probably be your best bet. Be sure to wipe the HD first to overwrite any corrupt, infected or bad boot sector code: SSD / HDD : Optimize for Windows Reinstallation

Here are tips to get a purrfect install, based on hundreds done here: re-install windows 7
My System SpecsSystem Spec
.

12 Jan 2011   #4
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello CTBucky, welcome to Seven Forums!


Let's see if you can get to safe mode; so you can run a scan.

How to Start Windows 7 in Safe Mode

Then see this tutorial, I'm not sure it will help but it's worth a try.

How to Repair Windows 7 System Files with System File Checker



Don't be concerned, you can still get to your data, have a look at this one and be sure to post back with any further questions you may have and to keep us informed.

How to Copy & Paste in Recovery Console on Windows 7 or Vista
My System SpecsSystem Spec
21 Jan 2011   #5
CTBucky

Win 7 Pro
 
 
Thanks

Just a followup to my earlier post - I was trying to save a bunch of unbacked-up files, but decided to do a clean install because I couldn't get the system to boot up in safe mode, nor would the repair disk work.

I didn't think you could do a clean install with just an "update disk" - I thought you had to have an some other version (i.e. XP) installed to upgrade to 7. I really appreciate you all responding and straightening me out. Several of the items lost can be replaced, but many of them can not - I learned a valuable lesson here - BACKUP YOUR FILES!!

Thanks again guys!!

Bucky
My System SpecsSystem Spec
21 Jan 2011   #6
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello again Bucky.



Good to see you found a solution and thanks for the update.
My System SpecsSystem Spec
21 Jan 2011   #7
gregrocker

 

The Repair console is on the booted Installation DVD's second screen. Are you saying it would not boot, or would not find an installation to Repair, or couldn't repair it.

You can also use the DVD to copy out your files as shown in the tutorial posted (twice).

Next time post back and we will help you get the Repairs done and if necessary rescue your files.
My System SpecsSystem Spec
Reply

 Win 7 Pro Problem - HELP!!




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