Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: New Eee Pc Asus laptop stuck on installation process

30 Jan 2011   #1

Windows 7 home premium 64 bit
New Eee Pc Asus laptop stuck on installation process

Well this computer is brand new its supposed to have windows 7 its a Eee PC. A message pops up saying
The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click "OK" to restart the computer, and then restart the installation.
as far as I know new programs were not added and the installation was completed the first time. I already tried safe mode but it does not allow me. Idk wtf is wrong with this freakin computer but I will appreciate the help :)

P.S. its the mini so it has no cd rom to insert the cd and it did not come with a cd.

My System SpecsSystem Spec
30 Jan 2011   #2

Windows 7 Ultimate 32bit

OK.Since you say that it is a brand new one, I would advise you not to meddle with it in anyway unless a simple solution that will not void warranty is given by someone who already owns it and experienced such problem.

Check the return policy of the store from which it was purchased, return it and get a new replacement or your money back. IMO, USA is more consumer-friendly than most other countries. ( You may be in Canada too - I am not sure.) I had personally returned a lowly microphone to Radio Shack and got my money back before purchasing another good one from Best Buy where I chanced on it.:)

If it is not possible, make use of the Warranty Services provided by ASUS. Good luck.
My System SpecsSystem Spec
30 Jan 2011   #3
Microsoft MVP


If you don't want to return it yet, call Asus tech support to get help recovering failed setup.

You'll likely need to run full Factory Recovery via the F8 key at bootup.
My System SpecsSystem Spec


 New Eee Pc Asus laptop stuck on installation process

Thread Tools

Similar help and support threads
Thread Forum
Laptop stuck on acer software installation after system restore
Ok, so earlier today i decided that i needed to restore my laptop to factory default. As you can see from the title, i use an acer laptop which means i used the acer Erecovery software. All went well at first, although it took a stangely long time at a screen which said "setup is starting." The...
Installation & Setup
ASUS laptop Maximum Frequency stuck at 36%
I have an ASUS Notebook U31SD running Windows7 Home Premium 64bit. About a week ago, I noticed that my computer was running a bit slowly when I was requiring it to work a bit harder. I did multiple scans for viruses or malware, but nothing came up on avast, ccleaner or malwarebytes. I believe...
Performance & Maintenance
ASUS laptop stuck at splash screen - won't boot from HD or DVD
A cursed ASUS laptop - I've posted about it elsewhere in these forums - was working tonight, has worked fine for about 7-8 weeks, and then when it was put to sleep by closing it, upon being opened, would only display the ASUS splash screen (the first thing one sees when turning it on - basically a...
General Discussion
Windows 7 Installation(fresh) problem with Asus K53SM Laptop
Hi Experts Yesterday I bought a brand new Asus K53SM laptop, I tried to install windows 7 in it, but unfortunately at the time of partion window, it do not detect Harddisk and says "Mass Storage Controller has no driver, windows update can't find a driver" I believe that it is not able to...
ASUS laptop stuck in reboot loop.
I reformatted my hard drive to install a copy of Windows 7 Ultimate, 64bit (I had Windows 7 Premium, 64bit before) and the installation ran just fine. After the installation, it boots up to what I guess is the desktop, waits a few moments, then just reboots. Every time before it boots it goes to...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:42.
Twitter Facebook Google+