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Windows 7: install problem

01 Apr 2011   #1

Windows7 home premium 64 install problem

My older version of Intuit Quickbooks 2002 Basic was working fine till I installed a free copy of Quickbooks simple start, then un-installed it about a week ago. Now it wont open, just flashes on and disappears. Trying to re-install from disc I get the message that "setup cannot find C:\windows\COMMAND.COM and cannot continue".
The old version was installed into my new computer about 2 years ago when it was running Vista 64 bit, before I up-graded to Widows7. No problems then.
Any help?

My System SpecsSystem Spec
01 Apr 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64

You'll want to back up, uninstall then manually delete these
  • C:\Program Data\Intuit\QuickBooks <year>
  • C:\Users\<current user>\AppData\Local\Intuit\QuickBooks <year>
  • C:\Program Files\Intuit\QuickBooks<year>
  • 64 bit version C:\Program Files (x86)\Intuit\QuickBooks <year>
QuickBooks Support - Uninstall and reinstall QuickBooks and its installation files (clean install / clean uninstall)
My System SpecsSystem Spec
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