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Windows 7: Asus, problems restoring to factory settings

21 Apr 2011   #1

64 bit windows 7 home premium
Asus, problems restoring to factory settings

Hey guys,
I'm currently using an Asus X42JY and it fails to startup, windows cant repair the problem so I've been trying to restore the computer to its factory settings. I didn't make a restore point when i first got the laptop nor do i have a recovery disk, I've been trying to access the hidden partition using the F9 key on the boot up. When i run through this i get stuck at the "system recovery options" where it says

"...If your operating system isn't listed, click load drivers and then install drivers for your hardisks."
Under that it displays the OS, partition size and location, its defaul its windows 7 home premium, when i click next it just takes me to the regular system restore point.

Or in other words I don't know how to get from
-Press [Enter] to select Windows Setup [EMS Enabled]
TO - Read the “ASUS Preload Wizard” screen and click Next

Also on the handbook i got with the laptop it says that i could access the hidden partition for restoring factory settings using alt+f10 but that comes up with something along the lines of:

"[/NONEXECUTE/.... i cant remember the rest.

i know there are a few forums for asus laptops but non of them have been able to help could someone please help me step by step?

My System SpecsSystem Spec
21 Apr 2011   #2
Microsoft MVP


Try tapping F8 at bootup, see what options are listed on the Repair My Computer choice if it's there.

If you don't see Factory Recovery there (it is not Recover Using a System Image, that's for using a Win7 backup image you've stored) then try running Startup Repair and post back what it reports.
My System SpecsSystem Spec
21 Apr 2011   #3
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate

Hello mynameisinuse, welcome to Seven Forums!

Here's additional information that may be useful.

After you have copied out or made back-ups of the data you need to save to external media; if you can find an exact Windows version that the PC shipped with you can do a clean install using the activation key on the COA sticker attached to the PC though it may require a robo-call to MS to sort the OEM batch-key.

How to Activate Windows 7 by Phone

If you can't find an exact same version, you could use the info in this tutorial to create an "all versions" installer of any version Windows installer, to install using the same method I posted above.

Windows 7 Universal Installation Disc - Create

After you have made backups of everything you care to save, the best method is to do a complete wipe (secure erase) of the entire Hard Disk Drive first, it over-writes everything, all the old Windows code including all the old drivers/programs, giving you the best possible space to install Windows to.

SSD / HDD : Optimize for Windows Reinstallation
My System SpecsSystem Spec

21 Apr 2011   #4
Orbital Shark


With a lot of factory install OEM machines the restore function can be accessed using the "Repair Computer" option when pressing F8 on bootup.

You will normally get the option of a factory image recovery at the bottom of the following screen...

Asus, problems restoring to factory settings-recovery.png


My System SpecsSystem Spec
21 Apr 2011   #5

64 bit windows 7 home premium


Startup Repair reports:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200605
Problem Signature 05: AutoFailover
Problem Signature 06: 45
Problem Signature 07: NoBootFailure
OS Version: 6.1.7600.
locale ID: 1033

@Orbital Shark
When i hit F8 it does lead me to the page u posted, except there is no "Restore your computer"

@Bare Foot Kid
I've already made a full back up of my files using ubuntu so ill give what you said a try.

My System SpecsSystem Spec
21 Apr 2011   #6
Microsoft MVP


You are looking for "Repair My Computer" on the F8 Advanced Boot TOols menu, then when you select it a "Factory Recovery" choice.

Next, from System Recovery Options use Diskpart to determine which partition is marked Active: Partition - Mark as Active. The command to check for Active on each partition is Detail Partition. You can use free Partition Wizard bootable CD to do this graphically.

If the System Reserved partition is marked Active, try Startup Repair again a few times. If it continues to fail to boot Win7, change the Active partition to Win7 partition itself then try Repairs again.

You can copy out your files using the Win7 DVD or Repair CD with this method: Copy & Paste - in Windows Recovery Console

Then your choice is to order Asus Recovery Disks from Tech Support, or find a Win7 installer, unlock all versions if necessary to clean reinstall with the Product Key on your COA sticker.

Here are tips to getting a perfect reinstall of factory OEM: Reinstalling Windows 7
My System SpecsSystem Spec
21 Apr 2011   #7

64 bit windows 7 home premium

what's "diskpart"? and there are 4 different partitions, one for the hidden partition for recovery, the OS, the partitioned d: drive and x: for windows, i can view these 4 partitions when i hit F9 on boot, it shows up through windows 7 system restore but its a special pathway that can only be accessed through F9 on boot. I don't know how to use the hidden partition for this section though. i click on install driver, but i dont know which file it is i need to use.
My System SpecsSystem Spec
21 Apr 2011   #8
Microsoft MVP


The light blue links in my post are tutorials which show exactly how to accomplish the steps I clearly laid out. Ask back if you have any specfic questions.

Method Two here shows how to mark Active: Partition - Mark as Active.

After List Partition command, use Select Partition # on each to Detail Partition to see which is currently marked Active, or use free Partition Wizard bootable CD to look at a picture.

If you don't have the 100mb System Reserved partition, the Recovery partition might currently be marked Active, which makes Win7 harder to Repair - but run the 3 Repairs anyway, after which you can mark Win7 partition itself Active to try the Repairs.

Read more about the need for 3 repairs here: Startup Repair - Run 3 Separate Times
My System SpecsSystem Spec
21 Apr 2011   #9

64 bit windows 7 home premium

how do i know which one is the system reserved partition? the smallest size?

Im just marking the system reserved file as active and then doing start up repair, which should work?
My System SpecsSystem Spec
21 Apr 2011   #10
Microsoft MVP


It's normally 100mb and is marked Active.

You're trying to find which partition is currently marked Active.

If none are, then mark 100mb Active, or if not there Win7 itself.

You can also try marking Recovery partition active then reboot to see if it boots Recovery
Use Partition Wizard.
My System SpecsSystem Spec

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