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Windows 7: Windows Anytime Upgrade Fails

04 May 2011   #1
prb44t

Windows 7 Home Premium 64bit
 
 
Windows Anytime Upgrade Fails

Hi all

I have a brand new laptop with Home Premium x64 on it. I have purchased a Windows Anytime Upgrade to Pro. When I go to perform the upgrade, it validates the key fine. I accept the EULA, and then click upgrade. After a minute I get a generic message saying the installation failed try again. No error messages etc.

I did some research and made sure system restore was on, disabled AV software, uninstalled diskburner software (nero), etc. I performed windows updates (though I am still not on SP1 since I am also having issues getting past a certain KB, another thread
issue with kb2487426

the folks there suggested starting this thread to just go straight to pro and avoid the update issues... Any help would be appreciated. BTW -- I don't have a CD drive on this laptop so if I need to boot from a disk...


My System SpecsSystem Spec
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04 May 2011   #2
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

If you don't get help soon I'll see if I can find someone.

Good luck.
Mike
My System SpecsSystem Spec
04 May 2011   #3
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

hi prb44t, have a look at these tutorials Windows 7 USB/DVD Download Tool and USB Windows 7 Installation Key Drive - Create do you have the win7 dvd installation disc supplied with the laptop ? you will need this to create the bootable usb drive

also have a look at this tut Clean Install with a Upgrade Windows 7 Version
My System SpecsSystem Spec
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04 May 2011   #4
prb44t

Windows 7 Home Premium 64bit
 
 

thanks. I can create a bootable USB using these. But, I don't have the Pro on DVD. It was just a download for the WAUquickstart.exe so I don't have a PRO .iso or anything
My System SpecsSystem Spec
04 May 2011   #5
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by prb44t View Post
thanks. I can create a bootable USB using these. But, I don't have the Pro on DVD. It was just a download for the WAUquickstart.exe so I don't have a PRO .iso or anything
You could download the ISO from here Download - Home page use the key you bought to activate ,you will have to create an account
My System SpecsSystem Spec
04 May 2011   #6
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Thanks Pebbly.

I wan't sure what he needed for the install and if we might need Niemiro's Update experience or not.

Mike

Disk installs I'm okay with. Clueless on the How To Do with this upgrade.
My System SpecsSystem Spec
04 May 2011   #7
prb44t

Windows 7 Home Premium 64bit
 
 

well I don't have an MSDN subscription, and I can probably get a disk and use my key. Is there no way to troubleshoot the WAU?
My System SpecsSystem Spec
04 May 2011   #8
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by prb44t View Post
well I don't have an MSDN subscription, and I can probably get a disk and use my key. Is there no way to troubleshoot the WAU?
wait and see if niemiro posts a possible solution for you
My System SpecsSystem Spec
04 May 2011   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Do you have, or did you have either Norton or McAfee installed on this computer?
My System SpecsSystem Spec
04 May 2011   #10
gregrocker

 

Type "Panther" is Start Search box to find the setup logs to see what was the last listing before stall.
C:\$WINDOWS.~BT\Sources\Panther\setuperr.log
C:\$WINDOWS.~BT\Sources\Panther\setupact.log
C:\$WINDOWS.~BT\Sources\Panther\miglog.xml
C:\$WINDOWS.~BT\Sources\Panther\setupapi\setupapi.dev.log
C:\$WINDOWS.~BT\Sources\Panther\setupapi\setupapi.app.log
C:\$WINDOWS.~BT\Sources\Panther\PreGatherPnPList.log
C:\$WINDOWS.~BT\Sources\Panther\PostGatherPnPList.log

If the cause isn't logged I would start yanking out the problematic bloatware like Nero, Norton, MucAfee, etc.

If you can find a Win7 retail installer of any version we can help you unlock all versions to clean install Pro, or do an in-place Upgrade to Pro using a workaround.
My System SpecsSystem Spec
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 Windows Anytime Upgrade Fails




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