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Windows 7: clean install asking for username and password

21 Jul 2011   #1
jdingo57

windows 7 home
 
 
clean install asking for username and password

Help! I'm not as computer savvy as the rest of you knowledgeable folks so bare with me. I did a clean install of Windows 7 Home Premium 64-bit from my reinstallation dvd that came with my Dell computer. Now it is asking me for a user name and password that I don't have. It responds with "the specified domain either does not exist or could not be contacted". I've read some posts about fixing it but itís beyond my comprehension. Can someone give me step by step instructions on how to get out of the user name and password screen and continue with the installation?


My System SpecsSystem Spec
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21 Jul 2011   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

Have Dell supplied you with a Windows DVD or a Recovery DVD?

Are you on a corporate network because that would be one of the reasons that you are being asked for a user name and a password.

Dell recovery procedure here: Windows 7 PC Restore | Dell

Dell support: Dell - Contact Us

Oh, and can you please reduce the font size when you post, it's easier on the eyes.
My System SpecsSystem Spec
21 Jul 2011   #3
jdingo57

windows 7 home
 
 

Sorry about the font, hopefully this will be smaller. Dell provided me with an OS reinstallation dvd and a drivers and utilities dvd. This is my home computer that isn't hooked up to a network.
My System SpecsSystem Spec
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21 Jul 2011   #4
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello jdingo57, welcome to Seven Forums!


Here's another option, have a look at the information in this guide linked below.


Clean Install : Factory COA Activation Key

My System SpecsSystem Spec
21 Jul 2011   #5
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Do you mean this screen?

clean install asking for username and password-step6a.jpg


My System SpecsSystem Spec
21 Jul 2011   #6
jdingo57

windows 7 home
 
 

No. It's a blue screen that has the Windows type background with user name and password on it. Every password and username I put in responds with "the specified domain either does not exist blah, blah, blah..." I tried the Dell recovery prodeure posted by Seavixen but I don't get a "repair your computer" option in the advance boot options menu. This is what is displayed: safe mode, safe mode with networking, safe mode with command prompt, enable boot logging, enable low-resolution video, last know good configuration, directory services restore mode, debugging mode, disable automatic restart on system failure, disable driver signature enforcement, start windows normally.
I am the youngest of 5 and 3 of my siblings are computer programers. I think they sponged all of the intelligence out of the womb before I showed up. This is frustrating.
My System SpecsSystem Spec
21 Jul 2011   #7
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Try booting in to safe mode.
My System SpecsSystem Spec
21 Jul 2011   #8
gregrocker

 

You would never get this screen unless you gave a password when you reinstalled.

If you can't remember what password you used, then you'll need to clean reinstall. Follow these tips to get a perfect clean reinstall of factory OEM: Reinstalling Windows 7
My System SpecsSystem Spec
21 Jul 2011   #9
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by jdingo57 View Post
No. It's a blue screen that has the Windows type background with user name and password on it. Every password and username I put in responds with "the specified domain either does not exist blah, blah, blah..." I tried the Dell recovery prodeure posted by Seavixen but I don't get a "repair your computer" option in the advance boot options menu. This is what is displayed: safe mode, safe mode with networking, safe mode with command prompt, enable boot logging, enable low-resolution video, last know good configuration, directory services restore mode, debugging mode, disable automatic restart on system failure, disable driver signature enforcement, start windows normally.
I am the youngest of 5 and 3 of my siblings are computer programers. I think they sponged all of the intelligence out of the womb before I showed up. This is frustrating.
The Dell DVD is an OEM version of Windows and you mention Directory Services Restore Mode when you tried a repair installation.

That option is one I've never seen when repairing an installation from a retail Windows DVD, so I'd be inclined to give the Dell recovery procedure one more shot using the Directory Services Restore Mode.

If that doesn't work, then you're faced with a clean install as Gregrocker suggested.
My System SpecsSystem Spec
21 Jul 2011   #10
gregrocker

 

The Dell Reinstallation DVD should have a Repair My Computer console on the second screen after booting it.

Remember to always boot the DVD for installs as well as Repairs.
My System SpecsSystem Spec
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 clean install asking for username and password




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