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Windows 7: System.IO.FilenotFoundException

28 Jul 2011   #1

Windows 7 Ultimate 64 bit

was removing some custom software and did these steps (below) but I received an IO error...any ideas why this happened and what i should be looking for?

1. Control Panel
2. Add/Remove Programs
3. Click HiSoftware
4. Click Uninstall
5. Uninstall begins (progress bar)
6. Error appears
7. Close the program

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: csinstall.exe
Problem Signature 02:
Problem Signature 03: 4d75feaa
Problem Signature 04: CSInstall
Problem Signature 05:
Problem Signature 06: 4d75feaa
Problem Signature 07: 3
Problem Signature 08: 2e
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7601.
Locale ID: 1033

My System SpecsSystem Spec
28 Jul 2011   #2

Windows 10 Pro x64

It might just be a coincidence, but csinstall.exe is generally found with Comet Cursor software, which is known malware and never removes properly (and if so, this isn't really surprising). Again, it could be a coincidence, but I would guess it may not be.
My System SpecsSystem Spec
28 Jul 2011   #3

MS Windows 7 Ultimate SP1 64-bit


Run MalwareBytes. Link in my sig.
My System SpecsSystem Spec

29 Jul 2011   #4

Windows 7 Ultimate 64 bit

That is very interesting feedback about the CSInstall.exe. I know exactly where that .exe came from. It's Propriatary Software called Compliance Sheriff that I have installed and am trying to unistall at the moment but you have me thinking about the possible lousy naming convention of an .exe. I will do more research and see what I can find.

Any other ideas about the actual I/O file not found problem?

Thank you for your responses.
My System SpecsSystem Spec
29 Jul 2011   #5

Windows 10 Pro x64

You'd have to run a procmon log while attempting to uninstall to answer that question at this point. And yes, bad exe name choice for sure .
My System SpecsSystem Spec
29 Jul 2011   #6

Windows 7 Ultimate 64 bit
ProcMon Tool

Thank you for directing me to the ProcMon Tool. I have downloaded it and will become familiar. What 's the best way or function of running the ProcMon Tool will show the reason behind this error? Do I run it before, during or after to gain insight to the problem? Thanks for your help.
My System SpecsSystem Spec
29 Jul 2011   #7

Windows 10 Pro x64

Ah, procmon. It's going to generate (line-by-line) a trail of every I/O and process event that happens on the system, which can be used to try and help us figure out what happened .
My System SpecsSystem Spec


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