New
#11
Run this tool, click Continue, click Copy, paste into notepad, save a .txt file, upload the file here.
go.microsoft.com/fwlink/?linkid=52012
Run this tool, click Continue, click Copy, paste into notepad, save a .txt file, upload the file here.
go.microsoft.com/fwlink/?linkid=52012
Yeah, i tried, it just does not present me with the other options
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7 Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34= Windows Product ID: 00359-OEM-8992687-00006 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7600.2.00010300.0.0.003 ID: {0F140D3C-B40D-4A4E-B461-EB62E0665286}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000000 Build lab: 7600.win7_gdr.110622-1503 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{0F140D3C-B40D-4A4E-B461-EB62E0665286}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3781369672-369319873-2772389549</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5738 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.18 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090917000000.000000+000</Date></BIOS><HWID>AFBB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800006-02-2057-7600.0000-2822011 Installation ID: 003736813375268034365652935812385510558906302075626104 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 7QJB7 License Status: Initial grace period Time remaining: 42960 minute(s) (29 day(s)) Remaining Windows rearm count: 3 Trusted time: 09/10/2011 20:02:27 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEAeqhympjBEsd6f3RXriZkE2xH1F8k0FjqRso= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CRESTLNE HPET INTEL CRESTLNE BOOT PTLTD $SBFTBL$ MCFG INTEL CRESTLNE SLIC ACRSYS ACRPRDCT SSDT BrtRef DD01BRT SSDT BrtRef DD01BRT
Last edited by Brink; 10 Oct 2011 at 13:18. Reason: merged
riccardo, I'm having trouble believing your story for the following reasons:
1) In your first post, you said you used the Acer disk from another acer machine to install windows. Now, you failed to inform us whether or not the target machine actually came with win7 preinstalled or not. Obviously it did not, thats why you got that error 0xC004F063 (bios is not right), which simply means that since the bios in the target machine lacked the correct marker, offline oem activation failed since a restore disk would look for that.
2) Then gregrocker advised you to clean install and activate with the sticker key. You did not apprise us of the results, likely because theres no such key (your sticker key is a vista key, not win7). Using a vista sticker key to offline activate win7 will produce that error "product key is invalid".
3) In post #7, you said you then used a retail disk. A retail disk needs a retail key or sticker key which again there is no evidence of your possessing.
4) The mgadiag log shows the acer home premium oem slp key. What happened to your sticker key and retail key? the log also shows the bios marker now which makes me think you're using illegit means.
5) Your bios is dated September, 2009, a bit early for oem win7. Also IIRC, aspire 5738z came with vista preinstalled.
6) In another post you stated you used an Acer upgrade dvd. If you're referring to the free OEM upgrade-to-win7 programs that used to be around in the early days of 7, then you should know that the product key included in that upgrade package is a retail/ non-SLP OEM key (has to be activated online), in any case the free upgrade for one machine cannot be legally used on another machine.
However, if I'm wrong and this computer came with legit windows 7 preinstalled, all you need to do is change the product key to the one on the sticker and you're set. Or enter the retail key, again you're set.
Last edited by Bill2; 10 Oct 2011 at 02:32.
Ok, let me make things clear.
The laptop I am installing to is an ACER 5738Z. It came pre-installed with Windows 7. The HDD failed, so I have replaced it. The Licence sticker is worn and mostly illegible so I have used Jellybean keyfinder to extract the key from the old HDD. Fortunately it was still able to read the disk enough for this. The key it gives me does match up with the few letters I can see on the sticker so we can be certain that everything is legit.
The other laptop that I do have a DVD for is an ACER 5536, it came pre-installed with Vista and the DVD was provided as an upgrade. When I got the DVD, I formatted the drive and installed Win7 clean and all is fine.
I am using a legit key, but the problem is obviously down to the SLP crap Microsoft are using. Do I really need specifically a disk for the 5738Z for it to accept the key? How does a computer repair shop deal with this, surely they can't need to buy a disk for every possible laptop model?
The old hdd that died- did you ever install/reinstall win7 on it or did it have the factory windows always?
As far as I know, it always had win7 on it. It does have a Win7 branding sticker on it too.
What I asked was did you ever reinstall windows 7?
On the old HDD? No, it's busted and wont format.
My friend, when the dead hard drive was still alive and kicking, did you ever reinstall windows 7 on it or did you continue with what you had purchased till it died?
Have to be away so lemme wrap this up from my side. If you continued with the factory install on the old hdd, then you're lying about the key because the factory slp key (that jellybean extracts) never matches the sticker key. OTOH, if you had indeed reinstalled windows and activated with the sticker key you'd probably never have started this thread, lol.
So your options are- if you actually possess a genuine license for this machine (which i greatly doubt), clean install windows from a retail disk (you already have one), skip inputting the key during the install and uncheck the box "Activate when I'm online", then activate by changing the product key manually and activate, use phone activation if required. This works for the rest of the world, it should work for you. Option 2- order a set of recovery disks from Acer for your particular model.