Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: repair or reinstall windows 7 - oem 64bit

17 Nov 2011   #1

windows 7 home premiun 64 bit
repair or reinstall windows 7 - oem 64bit

I recently recovered my laptop - Acer aspire 5740 (oem) to the factory installed state..... I had malware - fake sytem restore and couldnt remove it

Everything was fine and I ran a windows update - wich downloaded 127 updates, I shut down and tried to install and nothing I do will get my pc to boot

It tries to load, then restarts to windows fialed to start due to recent hardware or software change ......

Launch sytem repair
Start windows normally ....

After launching windows repair I get to a blue screen ( NOT BSOD) with a light comming from the top - normally this is the back drop for the windows repair poption....however I only get the back drop no other icon etc comes up I get the below screen but background only ...

I even loaded a boot/ repair dvd of another pc with 64 bit windows 7 but can only get to the same stage..

Anyone have any idea how to get past this..

Also If I re install windows 7 - it came pre loaded on laptop - no disks were supplied - how do I validate it???

Sorry I am a total newb ...please help ....

Acer aspire oem windows 7 64 bit

My System SpecsSystem Spec
17 Nov 2011   #2

Microsoft Community Contributor Award Recipient


Did you download sp1 first & install?

information   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

Acer eRecovery Management.
Acer Support - Answers, E-Mail, Chat - How can I restore my computer with the backup discs I created?

Manual how to use Acer eRecovery Management here:'s%20guide/Acer%20eRecovery%20Management%20English.pdf

the Acer eRecovery Management.
Acer Support: Frequently Asked Questions list for How to use Acer eRecovery

You can Order Acer recovery disks from here:
My System SpecsSystem Spec
17 Nov 2011   #3
Microsoft MVP


It's a concern that the Repair CD will not load. I'd reset the BIOS to optimal defaults with HD set to boot first, then try booting the CD (same bit version?) using one-time BIOS Boot Menu key which is F12 on Acer.

Next try tapping F8 key at reboot to access Repair My Computer, run Startup Repair repeatedly even if it reports nothing to Repair.

If this fails I'd try runnning Factory Recovery again, then install SP1 from its standalone installer to avoid the Update logjam. Then install Windows Updates in small groups starting with the drivers quickly updated in optional Updates. If a group fouls out, you can System Restore to reinstall them one-by-one to isolate the problem Update.

If you can find or download an Official Win7 Installation DVD you can clean reinstall without the factory bloatware and useless factory utilities which have better versions built into Win7. Here are the steps to get a perfect reinstall based on thousands we've helped with here: Reinstalling Windows 7
My System SpecsSystem Spec

18 Nov 2011   #4

windows 7 home premiun 64 bit

Cheers all for the help - will try a clean install of windows 7 -
quick question - IT guys at my work have a copy of windows ultimate 7 - I work for a large mutlinational firm - I gather this would be pre configured for the firms set up?? .....I thought I would "borrow" the disk and return after install.

Thanks again
My System SpecsSystem Spec
18 Nov 2011   #5
Microsoft MVP


Ask if the disk is customized - what does it say on the label?

If any doubt it is standard retail installer for your version (or can be unlocked with ei.cfg tool in my Reinstalling link) then you can google Official Win7 ISO Download from My Digital Life to get a safe one.
My System SpecsSystem Spec

 repair or reinstall windows 7 - oem 64bit

Thread Tools

Similar help and support threads
Thread Forum
IE10, IE11 will NOT reinstall into Win7 after op/sys reinstall/repair
Recently I had to *reinstall* the op/sys. Something got into my user profile documents & corrupted the files including the network ability to connect to the internet. Not wanting to dump the op/sys I chose the route of using the install disc to *overwrite* the current system to correct the...
Browsers & Mail
Is it possible todo a repair reinstall without being in Windows 7?
I'm trying to save a Windows 7 install. I would do an inplace upgrade but I cannot get the original install to load. The BSOD says a virus has been detected and has caused Windows to shut down. I've pulled the drive and scanned it in another system with Avast. Nothing was found there. Same with...
Installation & Setup
Repair or reinstall Windows 7
I know a similar thread from Dec 2010 began by Johnnya already talked about this but and some of the links on it were really helpful, but I've been having a lot of trouble with my computer and figured I need to repair Windows 7. Of course, my computer came with Windows 7 already installed and I...
Performance & Maintenance
Can't reinstall/repair windows 7
Hi everyone Recently my old laptop (toshiba a200-1vo) stopped booting. I'd get the "windows has failed to start" message which led me to try to start it up in safe mode, command line mode, etc which all resulted in a black screen with a movable cursor. I then tried booting from my win 7 CD to...
Installation & Setup
Reinstall Windows 7 64BIT
i Cant reinstall windows on my computer i put the cd of windows 7 64bit and then it boots up but not continuing to install it i used more than 2 versions of the same OS and nothink again what can i do for that last day i changed something called SID so i needed to format my pc cause i cant do...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:01.
Twitter Facebook