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11 Aug 2009 | #1 |
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Windows could not retrieve information about the disks.
Hey guys im running a completley fine version of Vista 64 but i want to upgrade to Windows 7 64 since i tried it out on my laptop and i preferred it to Vista.
Anyway I have 1 Hard Drive split into 2 partitions, one been 70gb - 10gb free space (Windows Vista) and the other is 300gb - 60gb free space (Windows XP) so if needed i can move around some files to create some extra space. I want to upgrade to Windows 7, because i have alot of important software which would take too long to re-install, but whenever i run the setup.exe and select upgrade it runs for a few seconds and the i get the error message: "Windows could not retrieve information about the disks on this computer" and the setup ends, is there a way round this? I checked the Windows 7 Upgrade Advisor and everything was normal in there, however i'll upload the report, to see if you can find any faults. P.S. I've tried 3 different releases now and all of them get the same error. Also tried burning at different speeds, different DVDs and tried installing from a virtual drive, and i still receive the same error. I also tried upgrading from booting the CD, it told me to restart the PC, let it boot into Vista and run setup.exe, which brings me back to my original problem =[ Any suggestions would be great! |
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11 Aug 2009 | #2 |
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>_>
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11 Aug 2009 | #3 |
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Hello, Umbrella and welcome to SevenForums.
The report you uploaded tells about only one clear thing preventing you upgrading:
Are you sure you want to do an upgrade installation? It would maybe be easier to do a clean install and use Windows Easy Transfer Tool to backup all your personal stuff. Of course doing a clean install you lose all your software and have to reinstall it later. Kari |
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11 Aug 2009 | #4 |
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Hello, Umbrella and welcome to SevenForums.
The report you uploaded tells about only one clear thing preventing you upgrading:
Are you sure you want to do an upgrade installation? It would maybe be easier to do a clean install and use Windows Easy Transfer Tool to backup all your personal stuff. Of course doing a clean install you lose all your software and have to reinstall it later. Kari If i use the Windows transfer tool will it transfer my programs too so that i don't have to reinstall them? I only want upgrade due to how much data is on my hard drive and i don't have any backup devices except a 80gb portable HDD which is ok but i really don't wanna have to re install all my programs again or spend at least a day backing everything up because of how much data i have =\ |
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11 Aug 2009 | #5 |
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If you want to upgrade your Vista, move all personal stuff* from that partition over to XP partition. I see you have enough space there. Come back when you have more questions. Good luck with upgrade. Kari *Pictures, videos, music, documents etc. |
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11 Aug 2009 | #6 |
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Ok if i just copy & paste my Vista Documents folder to XP partition and then upgrade will i keep all my programs?
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11 Aug 2009 | #7 |
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Kari |
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11 Aug 2009 | #8 |
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Ok i have burned the ISO to disc and booted from the DVD. When i select install and then upgrade it tells me to restart the computer, let it boot into Vista and then insert the disc and run setup.exe
However when i do this it brings me back to my original problem, it just says "Windows could not retrieve information about the disks on this computer" Do you guys have any more suggestions? I need a way to upgrade cause i can't afford to lose my programs. |
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11 Aug 2009 | #9 |
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Is there another way to upgrade at all please?
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