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Factory restore requiring username and password Win 7 64 Home Premium
Dell 1558 Windows 7 64b Home Premium
Performed system restore to factory point when I first recieved the computer. When windows starts, it states that it is rpeparing the system for first time use, however it will get to the welcome screen and prompt for a user name and password. System restore never asked for a user name and password. I tried using the account information from when I setup the computer originally but it does not recognize the username. Also tried to type in administrator for the user name and it says the account has been disabled
I have tried to setup user through the command prompt and through the registry using the windows recovery disk. When all this failed I contacted Dell and they said I disabled the admin account during restore (I would like to know how) and I would need the windows installation disk which were not included.
Does anyone have any suggestions on how to solve this issue? Thank you.