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Windows 7: Factory restore requiring username and password Win 7 64 Home Premium

22 Jan 2012   #1

win 7 64 hoome premium
Factory restore requiring username and password Win 7 64 Home Premium

Dell 1558 Windows 7 64b Home Premium

Performed system restore to factory point when I first recieved the computer. When windows starts, it states that it is rpeparing the system for first time use, however it will get to the welcome screen and prompt for a user name and password. System restore never asked for a user name and password. I tried using the account information from when I setup the computer originally but it does not recognize the username. Also tried to type in administrator for the user name and it says the account has been disabled

I have tried to setup user through the command prompt and through the registry using the windows recovery disk. When all this failed I contacted Dell and they said I disabled the admin account during restore (I would like to know how) and I would need the windows installation disk which were not included.

Does anyone have any suggestions on how to solve this issue? Thank you.

My System SpecsSystem Spec
22 Jan 2012   #2

Windows 7 Ultimate SP1 64-Bit

Welcome to Windows Seven Forums.

I think Dell are being a bit unfair as they do have OEM recovery discs in stock.

I'd be inclined to get back onto them and ask them to send you a recovery disc for your computer.

It may cost you a few bucks, but that would be a small price to pay.

I assume you haven't created a set of recovery discs yourself?
My System SpecsSystem Spec
22 Jan 2012   #3

win 7 64 hoome premium

I created the recovery disc from the dell datasafe application that was installed on the computer. I also created the windows recovery disc as a precaution. Luckily I had those and tried to do the system restore to factory presets. I have done this on other dell computers is the past, but it was with XP, and never had any issues.

They claimed it was something I did during restore, however I told them that I followed the steps exactly how the application instructed. There is no option to affect admin account or setup new account during restore. And now they will not help unless I pay the hefty support fee. They also said the win OS disc came with the PC and I know for a fact it didn't, thats why i created the restore disc to be safe.

I have searched dell, MS, and google for a fix and can not find any work-around.
My System SpecsSystem Spec

22 Jan 2012   #4
Microsoft MVP


If you ran Factory Recovery from the disks as it seems from your last comment, then run it again from it's hotkey at boot: Dell Restoring Your Computer´s Software to the Factory Settings

This is a more stable method which is best to try first, saving the disks as a back up or if you need to replace the HD.

If both methods fail when tried again, you'll either need to order new Recovery disks or a Reinstallation DVD from Dell. The Dell DVD is the same as the retail Win7 installation DVD without the factory bloatware but also without auto-activation.

However if you can still read the Product key on COA sticker then you can use the latest official Win7 installation DVD with SP1 downloaded from here: Win7 Home Premium x64 SP1 English Official ISO download.
Burn to DVD or write to flash stick using Windows 7 USB-DVD Download Too.
Follow these steps to get a perfect clean reinstall of factory OEM: Reinstalling Windows 7
My System SpecsSystem Spec
23 Jan 2012   #5

Microsoft Community Contributor Award Recipient


Quote   Quote: Originally Posted by gregrocker View Post
If you ran Factory Recovery from the disks as it seems from your last comment, then run it again

My System SpecsSystem Spec

 Factory restore requiring username and password Win 7 64 Home Premium

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