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Windows 7: Got A Virus, Did A Windows Reinstall, Now Have An Error Message

27 Feb 2012   #31

Windows 7 64 Bit

I will try the boot partition that was suggested earlier. Maybe I can get it to boot even though nothing else has been booting lately.

My System SpecsSystem Spec
27 Feb 2012   #32
Microsoft MVP


Did you wipe the HD first before trying booted install from Recovery Disks as I've now suggested several times.

Did you try booting the DVD in another computer to see if it will boot?

Reset the BIOS to defaults using one of these methods: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

While in BIOS setup look for SATA controller, set to AHCI first to try install.

What has Acer told you about no Product Key on the COA sticker?

There are multiple steps which have been suggested with no reply. Please go back and work through them all or ask back how to do so.
My System SpecsSystem Spec
27 Feb 2012   #33
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Is this an upgrade or did Win7 come on this computer? Please fill in the specs to this computer, so that we might be able to further help you.
My System SpecsSystem Spec

03 Mar 2012   #34

Windows 7 64 Bit

Okay I will try this again. For some reason my responses are not going through.

I responded to this thread about 3 days ago and it showed up then but for some reason now its gone. I responded to both Gregrocker and Jacee. I don't want ya'll to think I've just ignored you for all this time. Maybe I used the quote function incorrectly.

To Gregrocker: I'm sorry. I thought i had responded to you earlier. The reason why I haven't wiped the hard drive is because the link to those instructions said you have to boot to diskpart and the instructions for booting to diskpart said you have to boot from your dvd drive and I haven't been able to do that. At least that is how I read it. Maybe there's another way.

I did do the BIOS reset but it didn't change anything and the SATA mode is set to AHCI. And I will contact Acer about the COA sticker. I've been out of town and haven't done that yet. Thank you for your help.

To Jacee: Thanks for your reply. Here are my stats. Acer aspire 7741z
Feature Specification Operating System1 Genuine Windows® 7 Home Premium 64-bit2
Genuine Windows® 7 Home Basic 64-bit2 CPU and chipset1 Intel® Pentium® processor P6000 (3 MB L3 cache, 1.86 GHz, DDR3 1066 MHz, 35 W), supporting Intel® 64 architecture, Intel® Smart Cache
Mobile Intel® HM55 Express Chipset System Memory1, 3, 4, Dual-channel DDR3 SDRAM support:
  • Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM modules5(for 64-bit OS)
Display 17.3" HD+ 1600 x 900 pixel resolution, high-brightness (220-nit) Acer CineCrystal™ LED-backlit TFT LCD, supporting simultaneous multi-window viewing
Mercury free, environment friendly
8 ms response time
60% color gamut
16:9 aspect ratio Graphics Intel® HD Graphics with 128 MB of dedicated system memory, supporting Microsoft® DirectX® 10
Dual independent display support
16.7 million colors
External resolution / refresh rates6:
  • VGA port up to 2560 x 1600: 60 Hz
  • HDMI™ port up to 1920 x 1080: 60 Hz
MPEG-2/DVD decoding
WMV9 (VC-1) and H.264 (AVC) decoding
HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support Audio Two built-in Acer 3DSonic™ stereo speakers
High-definition audio support
MS-Sound compatible
Built-in microphone Storage Hard disk drive
  • 160/250/320/500/640 GB or larger hard disk drive1, 7,
Multi-in-1 card reader, supporting:
  • Secure Digital™ (SD), MultiMediaCard™ (MMC), Memory Stick® (MS), Memory Stick PRO™ (MS PRO), xD-Picture Card™ (xD)
Optical media drive1 4X Blu-ray Disc™/DVD-Super Multi double-layer drive:
  • Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 6X DVD-RW, 6X DVD+RW, 5X DVD-RAM, 4X DVD+R DL, 4X DVD-R DL
8X DVD-Super Multi double-layer drive:
  • Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL, 4X DVD+R DL, 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM
Webcam Acer Video Conference1, featuring:
  • Acer Crystal Eye high-definition webcam, 1280 x 1024 resolution
Wireless and networking WLAN1, 8, 9,
  • Acer InviLink™ Nplify™ 802.11b/g/n Wi-Fi CERTIFIED™
  • Acer InviLink™ 802.11b/g Wi-Fi CERTIFIED™
  • Supporting Acer SignalUp™ wireless technology
  • Bluetooth® 3.0+HS
  • Bluetooth® 2.1+EDR
  • Gigabit Ethernet, Wake-on-LAN ready
Privacy control1 BIOS user, supervisor, HDD passwords
Kensington lock slot Dimensions and weight 16.3 (W) x 10.8 (D) x 1.07/1.35 (H) inches (415 x 275 x 27.1/34.3 mm)
7.26 lbs. (3.3 kg)10 with 6-cell battery pack
Power adapter and battery ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes
3-pin 65 W AC adapter:
  • 4.25 (W) x 1.81 (D) x 1.16 (H) inches (108 x 46 x 29.5 mm)
  • 0.49 lbs. (225 g)10 with 180 cm DC cable
48.8 W 4400 mAh 6-cell Li-ion battery pack
Estimated battery life: 3.6 hours11
ENERGY STAR® Input and control 103-/104-/107-key keyboard, with inverted "T" cursor layout, 1.8 mm (minimum) key travel
Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip
11 function keys, four cursor keys, two Windows® keys, hotkey controls, independent standard numeric keypad, international language support
Media keys (printed on keyboard): play/pause, stop, previous, next Input and output Multi-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
Three USB 2.0 ports
HDMI™ port with HDCP support
External display (VGA) port
Headphone/speaker/line-out jack
Microphone-in jack
Ethernet (RJ-45) port
DC-in jack for AC adapter Software Productivity
  • Acer Backup Manager1
  • Acer ePower Management1
  • Acer eRecovery Management
  • Adobe® Flash® Player 10
  • Adobe® Reader® 9.1
  • eSobi™
  • Google Toolbar™
  • Microsoft® Office Personal 2007 (Service Pack 2)1
  • Microsoft® Office Trial (Service Pack 2)
  • Microsoft® Works
  • Norton™ Online Backup
  • McAfee® Internet Security Suite Trial13
  • MyWinLocker®1
  • Cyberlink® PowerDVD™
  • NTI Media Maker™
  • WildTangent®1
Communication and ISP
  • Acer Crystal Eye
  • Microsoft® Silverlight™
  • Skype™
  • Windows Live™ Essentials - Wave 3.2 (Mail, Photo Gallery, Live™ Messenger, Movie Maker, Writer)
Web links and utilities
  • Acer Assist
  • Acer Identity Card
  • Acer Registration
  • Acer Updater
  • eBay® shortcut 20091
  • Netflix shortcut1
Options and accessories 1 GB DDR3 soDIMM module
2 GB DDR3 soDIMM module
4 GB DDR3 soDIMM module
6-cell Li-ion battery pack
3-pin 65 W AC adapter
External USB 56k modem
My System SpecsSystem Spec
03 Mar 2012   #35
Microsoft MVP


We had about 18 hours wiped out when the Forum's server crashed.

I had replied to use free Partition Wizard bootable CD which will autostart without having to do anything to boot it, click on the HD then from Disk tab Wipe it using Quick.

This should likewise force the Win7 installer to autostart.
My System SpecsSystem Spec
09 Mar 2012   #36

Windows 7 64 Bit
Quick Update

Just a quick update on my situation. I tried the Bootable Disk but still nothing happened. I tried to let it run on its own and I hit F12 once to see if that would help. I did hear the CD-Rom drive working but I still get the same error message. Unfortunately, nothing I have tried has worked. As this problem has been going on for quite a while, I went ahead and bought another laptop as I have a business to run and was unable to do so without my laptop working.

I thank everyone for their patience and for trying to help me with this issue. But I don't believe this can be fixed by me. If I am ever rolling in some dough, I might pay to get it fixed to have a back up laptop but for now, its worthless.

Anyway, thanks again for your help. I really appreciate it.
My System SpecsSystem Spec
09 Mar 2012   #37

Windows 7 Pro x64 Windows 10 Pro x64


1. Do you have your internal dvd set to boot 1st on the boot page in your bios ?
2. Are you using your Acer recovery discs ?
3. Do you get the message to press any key to boot from dvd ?

I see you`ve given up, disreguard my post.
My System SpecsSystem Spec

 Got A Virus, Did A Windows Reinstall, Now Have An Error Message

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