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Windows 7: Install Windows Error, Acer Laptop

16 Apr 2012   #1

Windows 7 64bit
Install Windows Error, Acer Laptop

First, my laptop is a Aspire 5250-BZ853. I received it back in October, I think...may've been earlier. But anyhow, it was working just fine yesterday until I did a Windows Update. I had to restart, and it was fine again. But then it began running sluggishly slow, and just terrible overall so I restarted it once more and that was when the problems began.

This entire day, this has been driving me nuts. I have important files on here, and I backed up most on my external harddrive a bit ago but there were a few I missed and hadn't the chance to get (ironically enough the most important, papers and such.) At first, it said my password was wrong -- as if someone had changed it! I restarted it once more, thinking it an error or something, and did that again so I restarted it again. Finally, it worked but I think it logged me in as safe mode somehow. After that, it restarted on its own and began this loop. I did a LOT of searching on Google until finally someone suggested to someone else to try pressing "ALT + F10" I think it was as it was starting, and finally I made progress. Before that, it was just going into a constant rebooting loop and I couldn't even log into safe mode. Trying to reset it back to a time it was working was futile, because it said there was no recovery time there! So that shot that idea down. At last, I got somewhere.

But then that was shot as well. I clicked the reset to factory settings, but still keep all the files (and they would be saved to "C:\Backup" and I thought it had finally worked. But now as it reinstalls, I got an error saying something about how it needed to restart or when I clicked "okay" it began again, and finally it all just came to a stop on "Windows could not complete the installation. To install Windows on this computer, restart the installation."

I'm completely dumbfounded, because every time I click "okay" it just acts as if it's resetting things, and then comes to that. I also do NOT have the recovery disk -- not sure where it went...almost positive my little butt of a brother did something with it, so that's just considered hopeless in retrieving it in my eyes.

Any ideas? Apologies for the long-winded explanation! Been a long day.

My System SpecsSystem Spec
16 Apr 2012   #2
Microsoft MVP


Within the first year you have a full parts, replacement and Tech Support warranty. You can call them to have them help you through it, including RMA'ing the machine if necessary.

When Win7 will not boot then follow these steps for Troubleshooting Windows 7 Failure to Boot - Windows 7 Forums

You can copy out your files at any time using a Win7 DVD available in the blue link above or Repair Disk with this method: Copy & Paste - in Windows Recovery Console or using Paragon rescue disk to recover data.

Try running Acer e-Recovery again following these steps: Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load

If it fails again your options are to run Factory Recovery Disks you made earlier or can order from Acer Tech Support, or to follow these steps which include everything you need to get the superior Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec

 Install Windows Error, Acer Laptop

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