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Windows 7: How do I correct installation problems for Windows 7

06 May 2012   #11
Microsoft MVP


Did you miss where I requested a maximized Disk Mgmt screenshot - so we can see all of the columns? You have a mess on your HD. I would back up my files and Clean Reinstall - Factory OEM Windows 7 to get it correct, this time correctly deleting all partitions during install.

If not move the data off of G and H to Delete those partitions in Disk Mgmt, then Extend C into the space. Partition or Volume - Delete
Partition or Volume - Extend

As I stated use Windows Updates to get the latest drivers via optional Updates. If after all of your Updates there are still drivers missing then find them on the Support Downloads webpage for your exact computer model.

The SM Bus controller is an element of your chipset, so you may have to install the chipset or browse from that device into the unzipped chipset to find the driver. The ethernet driver may also be in the chipset if it isn't listed separately in the downloads list.

But try Updates first.

I would uninstall and not use the HP Support Assistant bloatware which defeats the purpose of a Clean Reinstall - Factory OEM Windows 7

My System SpecsSystem Spec
06 May 2012   #12

Windows 7 Ultimate x64

I did not understand what you meant by maximize. However, I see that you can look at all the columns. What can you not see?

Why do you say that the hard drives are a mess? What do you think I should do? Can you tell me step-by-step how I can fix this.

I thought my only problem was to "enlarge" the C: drive which is now almost full, from 20GB to 40-50. I tried what you said, but the delete and extend options are not available in the C: drive.
My System SpecsSystem Spec
06 May 2012   #13
Microsoft MVP


If you maximized the Disk Mgmt window as I asked I could glance at the size listings on the two logical partitions to know if it is practical to back up the data so they can be deleted.

You have a deleted 10gb Recovery or Linux partition and a now-useless 2gb tools partition sitting on the prime lower address of your HD which is what is read first and therefore fastest. That is sloppy since such prime disk space should be utilitized by the OS.

If you follow the tutorial to get a perfect Clean Reinstall - Factory OEM Windows 7 you'd delete all unneeded partitions and create a new Install partition.

Or to rid of those you can boot free Partition Wizard bootable CD, rightclick on each unneeded partition to Delete, then click OK. Then rightclick on C to Resize, drag left border all the way to the left side, then right border to the right, click OK, Apply all steps. You may need to run Startup Repair after resizing on the boot sector. Partition Wizard Move/Resize Partition Video

As to your attempt to use Disk Management, you do not want to Delete the C drive, but the G and H drives after backing up any data stored there. So you would rightclick on G to Delete, then rightclick on H to delete, then if any Logical volume remains rightclick on it to Delete Volume. Now you can extend C into that space.
My System SpecsSystem Spec

06 May 2012   #14

Windows 7 Professional x64 Service Pack 1

Quote   Quote: Originally Posted by kdermanis View Post
i thought i had uploaded in my earlier post, but it was not one of the supported file extensions.

i also used the hp support and I have solved all the exclamation marks in the device manager except:

- ethernet controller
- pci device
- sm bus controller

Also, I need to solve the partition disk problem as now the 20GB is almost full!
First, do not mark ANY partitions active except System Reserved, and even then, it's already marked active. Doing so will make Windows not boot and you will have to run startup repair multiple times to fix it. Right click on the linux partitions and select delete. Out of curiosity, what linux distrobution did this come with?
My System SpecsSystem Spec
06 May 2012   #15

Windows 7 Ultimate x64

so, if I understand correctly what you are saying is that the best solution is to re-install win 7?

If yes, then what do I have to do with hard-drive selections in order to not end up like now?
My System SpecsSystem Spec
06 May 2012   #16
Microsoft MVP


Follow the steps in Clean Reinstall - Factory OEM Windows 7 which will assure you get a perfect reinstall.

At the step where you boot the installer to Custom install, choose Drive Options (Advanced) to delete all partitions, then either create and format new partitions as you wish, or simply click Next and the installer will create and format one large C install partition for you.

click image to enlarge
My System SpecsSystem Spec
08 May 2012   #17

Windows 7 Ultimate x64

i re-installed win7 and it works fine. i selected to have one partition to simplify things.

the only remaining problem is the drivers for bluetooth, icp, sm bus and ethernet. I did all the windows updates but still remain as an exclamation mark. The solution is to look for the drivers from hp site one by one?
My System SpecsSystem Spec
08 May 2012   #18

MS Windows 7 Ultimate SP1 64-bit

When you say you did all the updates--

I suspect that you missed a couple of settings which is very understandable.

What I'd like for you to do, no matter how senseless and unnecessary the steps may appear, work you way thru this write-up from start to finish.

Let us know when you finish:
Change settings (left-hand column) |
checkmark all four of the boxes | OK

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

Check for Updates
(left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!

Use the “critical update” procedure until all important updates are installed.

Use the “critical update” procedure until all optional updates are installed.

Under Optional updates you will be presented with a list of about 34 language updates.
You can hide those updates so that aren't continually notified of those updates. When you click on 34 optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.


Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.

My System SpecsSystem Spec
08 May 2012   #19
Microsoft MVP


Did you also enable hardware updating as given in the tutorial? If so and optional Windows Updates still doesn't deliver the drivers then import them from the HP Support Downloads webpage for your model.

The SM Bus is an element of the chipset.
My System SpecsSystem Spec

 How do I correct installation problems for Windows 7

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