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Windows 7: trouble with lost log file

17 May 2012   #21

Windows 7 Ultimate x64

Quote   Quote: Originally Posted by karlsnooks View Post
Link to WDO in my signature.

Follow this procedure please:

Windows Defender Offline
· is a free standalone, bootable malware and virus remover from Microsoft.
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.

You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.

The results will be in 4 log files in:
\Windows\Microsoft Antimalware\Support
msssWrapper.log, (reveals start and stop time of WDO)
MPDetection-dddddddd-nnnnnn.log, (version of detection engine and AV database)
MPLog-dddddddd-nnnnnn.log (scan summary), and

Upload the four log files please.
Just to let you know i tried this on my new rig that has a OCZ Revo drive x2 120gb Pcie drive that i have the O/S on and it wont recognise the system drive.
but it works fine on my pc with a standard HDD.

My System SpecsSystem Spec
17 May 2012   #22

Windows 7 Ultimate x64

Removed with register editor next lines:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\ASUS\i-Setup180917]

Tried this but it wouldn`t let me delete the ID files os i just deleted the ASUS folder they were in, (A bit drastic yes but it worked)
My System SpecsSystem Spec
17 May 2012   #23

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Thank you for posting that.

If you feel that a solution has been reached it would be helpful to other members if you marked this thread solved.
My System SpecsSystem Spec


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