Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Unable to install McAfee Virus software due to Windows Update error

25 Jul 2012   #1

Windows 7 Home Premium 64 bit
Unable to install McAfee Virus software due to Windows Update error

Hi, I'm having a major virus/malware issue as my McAfee firewall protection stopped working suddenly. Called McAfee to reinstall the virus software and they were unable to install it. They said that since my Windows Update feature is not working (there is a big red X and updates are not downloading and installing) the McAfee installation is failing. Asked me to fix this issue first and then try McAfee installation.

Not sure what to do, any adivse? thanks.

My System SpecsSystem Spec
25 Jul 2012   #2

Windows 7 Home Premium 64-Bit

You say your Windows Update is not working, yes? Try this Windows Update - Reset then try reinstalling McAfee. And it might not hurt to do this SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
25 Jul 2012   #3
Layback Bear

Windows 7 Pro. 64/SP-1

Their is a overwhelming chance that McAfee is causing all your problems and will continue to cause problems. McAfee most likely caused your Windows Up Date problem not the other way around. If it was my computer I would remove McAffe completely. Install and update MSE and Windows Up Date again. Reboot and run from comd promt/admin sfc /scannow 3 time boot after each.
Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec

25 Jul 2012   #4

Windows 7 Home Premium 64-Bit

MSE is definitely the best AV program in my opinion.
My System SpecsSystem Spec
25 Jul 2012   #5


The absolute worst AV is MucAfee, an infection only solved by uninstalling. Replace with MSE which is recommended by most everyone here.

As suggested run SFC to see what damage the crapware did.
My System SpecsSystem Spec

 Unable to install McAfee Virus software due to Windows Update error

Thread Tools

Similar help and support threads
Thread Forum
Error during windows update, BSOD on 49% of McAfee virus scan
Hi, I have the error code 9C57 when doing windows updates. I was able to run the SURT. But when I tried to run the command prompt sfc /scannow, I got this message "You must be an administrator running a console session in order to use the sfc utility" There are no other users on this...
Windows Updates & Activation
I have a virus and unable to run/download anti-virus software
Hi, This is my first time posting to the forum. I am not that knowledgeable with computers, but can follow basic instructions. My laptop is acting funny--I think I have a virus. However, I am unable to run any anti-malware or anti-virus software. I try to run McAfee and I get an error...
System Security
Unable to install Windows Update: Update Kernel-mode driver framework
I am unable to update the Kernel-mode driver framework ver 1.11 for windows 7 for x64-based systems (KB2685811). I get error: 80073712 Also, I am getting BSOD/stop errors in normal mode that say anything from: -memory_management 0x0000000001a, - "A device driver attempting to corrupt the...
Windows Updates & Activation
Unable to install updates in windows 7 error 800B0100 update KB976932
I have Windows 7 Home Premium 64 bit, I'm being unable to install the Service Pack 1 for some reason (KB976932). I already tried the System Update Readiness and here's a HUGE log that came up. Please, I'd appreciate any help you guys may give me.
Windows Updates & Activation
Unable to install update KB2676562, error 800B0100
I have not been able to successfully install updates KB2676562 or 2679255. And now, along with those, KB2709715 and KB2731847 fail to install. I have tried multiple fixes: 1. MS Fix It and hot fixes 2. manually installed updates 2. Ran Chkdsk (no errors found) 3. Ran System File Checker...
Windows Updates & Activation
McAfee Anti-Virus Error
I was using my computer when McAfee Anti-Virus upgraded itself automatically. Unfortunately, it malfunctioned and caused Internet Explorer to crash. When IE continued to crash now and then, I suspected that McAfee was causing it, so I reinstalled McAfee and IE is working fine now. However, I got...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:34.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App