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Windows 7: STILL confused about "Upgrade" installation process.

24 Sep 2009   #51
ddeen

Windows 7 RC 7100
 
 

Quote   Quote: Originally Posted by DeaconFrost View Post
The problem is, too many people jumped on the upgrades early, without bothering to do their research to see that nothing was made official.
The problem was not that people didn't do their research, we just thought if it said Windows 2000 qualified you for an upgrade to 7 on the official Microsoft website then that was the way it was going to be.

Let's face it folks, Microsoft has been working on 7 for over 3 years now, and they can't even figure out what qualifies you for an upgrade 2 months before they release the product? Please....I can only assume they did it on purpose to inflate 7 Upgrade sales.


My System SpecsSystem Spec
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24 Sep 2009   #52
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by ddeen View Post
The problem was not that people didn't do their research, we just thought if it said Windows 2000 qualified you for an upgrade to 7 on the official Microsoft website then that was the way it was going to be.
For the average joe, I'd agree with you. For the enthusiasts crowd, no, because the upgrade process has been a giant unknown, leading to debate after debate for a long time now.
My System SpecsSystem Spec
24 Sep 2009   #53
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Thanks timsart,

Nosmo posted this screenie on anither thread :

http://i7.photobucket.com/albums/y28...on/test004.jpg
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24 Sep 2009   #54
timsart

Windows 98SE, Windows XP Home & Pro; OpenSuse 10.3/11, Windows 7 RC and verious linuxes in VBox
 
 

SIW2, thanks for posting that picture of the store site. I thought I had saved a copy of the page during the last month, but could only find my earlier save from 7-7-09.

Regarding the Windows 2000 to Windows 7 upgrade eligibility issue.

Talked to a MS Business sales rep today. He initiated a escalation ticket to resolve this (for my case).

Will probably hear back sometime early next week on their resolution.
My System SpecsSystem Spec
25 Sep 2009   #55
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by SIW2 View Post
Thanks timsart,

Nosmo posted this screenie on anither thread :

http://i7.photobucket.com/albums/y28...on/test004.jpg
I've seen alot of conflicting info on the MS site. Some has been removed but there is still several different pages that are saying different things about the same subject.

Looks like they're trying to figure it out as they go. Not very impressive for an established large company.

Hopefully timsart can shed some light!
My System SpecsSystem Spec
04 Oct 2009   #56
timsart

Windows 98SE, Windows XP Home & Pro; OpenSuse 10.3/11, Windows 7 RC and verious linuxes in VBox
 
 
W2K to Win7 issue update

I am still awaiting final word on my inquiry to MS about the Windows 2000 to Windows 7 upgrade issue.

They are treating it as a separate, individual case issue. So, my resolution will not apply broadly to everyone else.

I strongly suggest that anyone else with the same issue, contact MS sales directly (recommend business sales myself), and start your own case.

[Issue: Purchased Windows 7 Pro upgrade to upgrade from Windows 2000 Pro as offered during the pre-release sale that ended July 11, 2009. MS sales pages indicated that W2K qualified for upgrade during that time. But, MS recently changed their pages (around Sept. 20-24th), to state that W2K did not qualify for upgrade.]

If you pre-ordered Windows 7 upgrades prior last week's MS site changes, you should be able to make your case.

I do recommend starting a case as soon as you can (since the 10-22-09 release is just around the corner).
My System SpecsSystem Spec
09 Oct 2009   #57
timsart

Windows 98SE, Windows XP Home & Pro; OpenSuse 10.3/11, Windows 7 RC and verious linuxes in VBox
 
 
Windows 2000 upgrade to Windows 7 issue resolved

Hey folks,

I have received my official answer from Microsoft regarding my case. I will not post the exact response for privacy reasons. But here is a summary.

MS Rep stated that my case will be resolved by issuing me a set of working (full version?) Windows 7 keys to replace the upgrade keys that will come with my upgrade purchase. The new keys will allow me to "upgrade" from Windows 2000 as offered at the time of my upgrade purchase.

They also confirmed that the current MS store information is correct. Windows 2000 is not now eligible for the upgrade version of Windows 7.

So, in closing, as I stated in my last post, if you bought/pre-ordered a Windows 7 upgrade to upgrade from Windows 2000, start an case with Microsoft sales. Just have documentation to prove your issue to them.

Back to the original subject of this thread, installing/reinstalling on a clean, empty hard drive. I've no more definitive answer than the links I posted earlier from MS site.

I am going to pose the question to the MS rep that resolved my W2K upgrade issue.
My System SpecsSystem Spec
09 Oct 2009   #58
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Good for you Tim.

Looks like you will have the Full version.

I should think so.

Just shows - you don't get if you don't ask.

Thanks for the update - others should do the same thing.

Who do they contact at MS regarding that?

I have a suspicion a lot of people will be contacting MS saying they were planning to use the upgrade on a system running 2000.
My System SpecsSystem Spec
09 Oct 2009   #59
zrtom

W8 Pro, W7 Ultimate, XP Pro x64, Vista x64, Ubuntu
 
 

Hey timsart,
Your perserverance on this issue is commendable, as is the time you have taken to share your results with us.
This whole (vague) issue of upgrading has plagued me. I certainly haven't given it the attention you have, probably because of my TechNet subscription. But, I now have clients that I will be doing upgrade installs for and the issue is getting close at hand. Where did you initiate your contact with Microsoft on the Windows 2000 issue?

As for the more general upgrade question, it looks like only time will tell and come Oct. 22, we'll know how the upgrades can and cannot be installed.
Tom
My System SpecsSystem Spec
09 Oct 2009   #60
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

timsart, congratulations for getting your problem resolved. It always helps to put your foot down. I have a slightly different Win7 upgrade problem and would be interested to know via which channel you got the right Microsoft department (phone number or mail).
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 STILL confused about "Upgrade" installation process.




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