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Windows 7: STILL confused about "Upgrade" installation process.

09 Oct 2009   #61
timsart

Windows 98SE, Windows XP Home & Pro; OpenSuse 10.3/11, Windows 7 RC and verious linuxes in VBox
 
 
MS contact info

I started my call with product sales and licensing, and selected the business option.

Telephone

Microsoft Product Pre-sales & Information
Hours: 6:00 A.M. - 6:00 P.M. Pacific Time, Monday through Friday
1-800-Microsoft (642-7676)

Help and Support

If you hit a brick wall with whichever rep you speak to, PM me for the name of the specific rep I dealt with. I'd rather not post his direct contact info for his privacy.

I'm assuming all the Reps will be helpful, so I don't want to flood only my Rep with requests.

You can also try: 1-877-MY-MS-STORE (877-696-7786)

That is the contact number I was given last for finalizing my issue once the products arrive.

Additional Contacts:
MSI Presales and Licensing team at 1-800-426-9400

(My Rep suggested calling this number first.)



My System SpecsSystem Spec
.
09 Oct 2009   #62
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Thanks timsart, very useful. Saved me to wade thru the whole chain of command again.
My System SpecsSystem Spec
10 Oct 2009   #63
Tews

64-bit Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by MacGyvr View Post
Quote   Quote: Originally Posted by halp View Post
Hello everyone. I purchased one of the $49 W7 Home Premium upgrades when they were available. However, It's still unclear to me whether or not I will be able to install this thing without a pre-existing OS installation on my hard drive. Can anyone give me a definitive yes or no? Thanks.
Definitive answer is no, you do not have to have Windows installed to install the upgrade version.
Cite your source Mac...
My System SpecsSystem Spec
.

12 Oct 2009   #64
pat247

Windows 7 Ultimate x64
 
 

timsart, thank you for the info about the Win 2000 upgrade. I called the Microsoft store and pleaded my case and was told that I will have an answer within 72 hours.

Update: The Microsoft store has ruled in my favor and will send me the full version of windows 7 home premium instead of the upgrade version. This would not have happened if it weren`t for seven forums and the helpful members. Thanks again timsart.
My System SpecsSystem Spec
13 Oct 2009   #65
zrtom

W8 Pro, W7 Ultimate, XP Pro x64, Vista x64, Ubuntu
 
 

Although not an issue for me directly as a TechNet subscriber, the "Upgrade" install process was still bugging the hell out of me and some of my House Party guests are beginning to inquire about the exact upgrade details. So I wrote to Microsoft. I've attached the reply I received yesterday.

Most of the folks I will be doing upgrades for are Dell users so I phrased my questions in that context to alleviate their particular fears.... not that it should matter for others. Dells are a bit unique in that they ship a pre-activated full OS disk and not a "System Restore" disk.

The rumors of clean installs with an upgrade disk apprear to be true.
But, it also appears that one doesn't just slip in the Vista disk when prompted. The upgrade process must see a fully installed and activated qualifying version before it will allow a complete disk format to pass a flag that allows the upgrade key to activate Windows 7. I guess the "flag" would be held in the RAMdrive during installation or placed in the System Reserved partition.

I think this is the pertinent part:
" If you choose to use the upgrade version of Windows 7, if you ever had to format your computers you would have to install your original copy of Windows Vista and then install the upgrade to Windows 7. This must be done using either method of installation with the upgrade version.
If you wish to bypass the requirement of installing your Vista during every computer reformat then I suggest you purchase the full version and perform a clean installation. This would enable to re-install your operating system and get your computer up and running much quicker."

So, the clean install process is clearly more complicated but doable. And in the case of Dell users, the process will be a little quicker for future reinstallations because we can get Vista installed and activated from a USB key in about 10 minutes. Won't have to sit through all of the driver and crapware installations of some "System Restore" processes. It shouldn't matter that many of the drivers aren't present, just that Vista is installed and activated.

STILL confused about "Upgrade" installation process.-w7-upgrade-email-ms-nonames.jpg


Tom


My System SpecsSystem Spec
13 Oct 2009   #66
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by zrtom View Post
Although not an issue for me directly as a TechNet subscriber, the "Upgrade" install process was still bugging the hell out of me and some of my House Party guests are beginning to inquire about the exact upgrade details. So I wrote to Microsoft. I've attached the reply I received yesterday.

Most of the folks I will be doing upgrades for are Dell users so I phrased my questions in that context to alleviate their particular fears.... not that it should matter for others. Dells are a bit unique in that they ship a pre-activated full OS disk and not a "System Restore" disk.

The rumors of clean installs with an upgrade disk apprear to be true.
But, it also appears that one doesn't just slip in the Vista disk when prompted. The upgrade process must see a fully installed and activated qualifying version before it will allow a complete disk format to pass a flag that allows the upgrade key to activate Windows 7. I guess the "flag" would be held in the RAMdrive during installation or placed in the System Reserved partition.

I think this is the pertinent part:
" If you choose to use the upgrade version of Windows 7, if you ever had to format your computers you would have to install your original copy of Windows Vista and then install the upgrade to Windows 7. This must be done using either method of installation with the upgrade version.
If you wish to bypass the requirement of installing your Vista during every computer reformat then I suggest you purchase the full version and perform a clean installation. This would enable to re-install your operating system and get your computer up and running much quicker."

So, the clean install process is clearly more complicated but doable. And in the case of Dell users, the process will be a little quicker for future reinstallations because we can get Vista installed and activated from a USB key in about 10 minutes. Won't have to sit through all of the driver and crapware installations of some "System Restore" processes. It shouldn't matter that many of the drivers aren't present, just that Vista is installed and activated.

Attachment 31321


Tom
Thanks Tom,

Good news for the Dell users.

This has been the question of interest for some time now, this revelation is appreciated by all waiting to hear the news, now we know.

Great find, even greater info,
My System SpecsSystem Spec
13 Oct 2009   #67
Saltgrass

Windows 7 x64
 
 

I agree with all the complaints. Microsoft messed up the Vista release and now is causing problems with the new OS. All these questions and problems show many people do not understand and cannot get definite answers as to what they need to do.

Shame on Microsoft for causing all this confusion. They could put out a web site with all these answers, but have not bothered to do so. They really need to delete the requirement for an activated version of a prior OS being installed and just go with a valid copy of an prior OS DVD to prove the update would be allowed.
My System SpecsSystem Spec
13 Oct 2009   #68
mcleod55

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Saltgrass View Post
I agree with all the complaints. Microsoft messed up the Vista release and now is causing problems with the new OS. All these questions and problems show many people do not understand and cannot get definite answers as to what they need to do.

Shame on Microsoft for causing all this confusion. They could put out a web site with all these answers, but have not bothered to do so. They really need to delete the requirement for an activated version of a prior OS being installed and just go with a valid copy of an prior OS DVD to prove the update would be allowed.
LINK This MS link has the install info on the bottom right corner of the page. It's been there for a while now.
My System SpecsSystem Spec
14 Oct 2009   #70
sup3rsprt

XP, Seven, 2008R2
 
 

Quote   Quote: Originally Posted by Saltgrass View Post
just go with a valid copy of an prior OS DVD to prove the update would be allowed.
Anyone can download a "valid copy" of Windows, illegally. Therefore your method does nothing to prevent piracy.

Only if you had to verify the product key would it work. But you can't verify that a product key is genuine without an internet connection (which you likely wouldn't have during installation).
My System SpecsSystem Spec
Reply

 STILL confused about "Upgrade" installation process.




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