I click on user account and it (user account) shuts down


  1. Posts : 25
    windows 7 ultimate 64-bit
       #1

    I click on user account and it (user account) shuts down


    When I try to log onto my user account I click on it and the computer shuts down, no error message. I can log into the administrator account, it's protected by a password. I have nortons and malwarebytes and have run them both with no malware detected. I also tried system restore but all of my restore points are gone. So, what next? Thanks
      My Computer


  2. Posts : 1,641
    Dual-boot: Windows 7 HP 32-bit SP1 & Windows XP Pro 32-bit SP2.
       #2

    Have you tried creating a new user account?
      My Computer


  3. Posts : 25
    windows 7 ultimate 64-bit
    Thread Starter
       #3

    It's gone beyond not being able to logging in as user. Both user accounts have been erased as well as a lot of the information on the hard drive. I also got locked out of the admin account, the password was changed. I booted up Hirens boot cd to try to get access to the admin account but was unable to. I then tried to erase the harddrive but also was unable to because of some damaged sectors. I'm currently running a program to try to repair the damaged sectors so I can reinstall windows. The person who owns this computer is into torrents, need I say more. I helped him out once before and added an admin account, with a password but I think the password was too much trouble for him. I wonder if someone has added some sort of malware to the torrents that just sweeps through a harddrive and erases everything?
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    This might of interest to you. Don't let the name fool you. Give it a read.
    Windows 7 Installation - Prepare PC to be Sold

    Charge a lot of money it will improve the owners learning curve.
      My Computer


  5. Posts : 25
    windows 7 ultimate 64-bit
    Thread Starter
       #5

    Very helpful tutorial. I'll use it when I get ready to reinstall. Thank You for the interest and help, it's appreciated.
      My Computer

  6.    #6

    When you still have an installation to repair you can follow these steps for Troubleshooting Windows 7 Failure to Boot

    If it's too late for that then here's everything you need to Clean Reinstall - Factory OEM Windows 7
      My Computer


  7. Posts : 25
    windows 7 ultimate 64-bit
    Thread Starter
       #7

    Thank You I really appreciate all the help. This is a great forum. I'll keep you posted on how it goes.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:23.
Find Us