Installation problems : Windows 7 64-bit on Dell Optiplex 760


  1. vanHunks
    Posts : 2
    Premium 64-bit
       New #1

    Installation problems : Windows 7 64-bit on Dell Optiplex 760


    I bought recently a re-furbished Dell Optiplex 760. I installed an SSD for the boot drive and tried to install Windows 7 Pro 64-bit (the OEM CD). The install ran smoothly up to a certain point and then did nothing. I repeated the installation with the 32-bit version and this completed successfully. The point at which the 64-bit install failed appears to be when the installation process tests the video performance, suggesting a problem with the 64-bit versions's graphics-card driver. The successful install revealed the graphics card (on-board chip, in fact) to be the Intel Q45/Q43 Express chipset. Has anyone had a similar experience and dealt successfully with the problem ?
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  3. Ztruker
    Posts : 6,285
    Windows 10 Pro X64
       New #2

    See here: How to Access Device Manager During the Installation of Windows 7

    The part to follow is down a ways under Now for Safe Mode:.

    Disable your video card/chip for now then download and install the latest driver once it completes if Windows Update does not resolve theproblem.
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  4. bobkn
    Posts : 2,606
    Windows 7 Pro X64 SP1
       New #3

    I see that Win7 X64 is officially supported on the OptiPlex 760:

    Drivers and Downloads | Dell [United States]

    I'm not sure what you problem is. When you say "OEM CD", do you refer to one that came from Dell?
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  6. vanHunks
    Posts : 2
    Premium 64-bit
    Thread Starter
       New #4

    Gentlemen, Thanks for your suggestions. The process of deactivating the video driver during the installation worked a treat; I was able to complete the installation and install subsequently the correct video driver. The OEM CD (actually DVD) was the disc provided by the refurbisher - it's an MS version for re-furbishers, who are pretty active in this part of the world.
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  7. Ztruker
    Posts : 6,285
    Windows 10 Pro X64
       New #5

    That's great! Glad it worked for you.
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  8. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #6

    Glad you got things working. This part of the world is where?
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