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Windows 7: dell factory restore - file not found

22 Oct 2012   #1
kuldeep004

windows 7 home basic 32bit
 
 
dell factory restore - file not found

i have my recovery drive , but when i check on restore factory os , it doesnt appear and show file not found . how to saolve this ? doesn anyone know ?




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dell factory restore - file not found-qq-20121022153256.png 
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22 Oct 2012   #2
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

i had the exact same issue with a lenovo laptop recovery suite.
if you have a recovery disc from dell use that if not
do you have the recovery discs you made when first setting up your pc

these will allow you to restore to factory.

you may be able to persuade Dell to send you a disc if you ask nicely,
Debbie B is a dell rep here, will link him your thread.
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22 Oct 2012   #3
Ztruker

Windows 10 Pro X64
 
 

Try clicking on Dell Recovery Tools and not Restore?????
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22 Oct 2012   #4
gregrocker
Microsoft MVP

 

Yes, you have made the incorrect choice there for Dell Windows 7 PC Restore.

If Recovery will not run everything you need is here to get the superior Clean Reinstall - Factory OEM Windows 7
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23 Oct 2012   #5
Debbie B

Windows 7 Enterprise x64
 
 

Hi Kuldeep,

You may want to give a look to the URL's mentioned below which will give you steps for Dell PC factory Restore:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_362066&isLegacy=true (very well suggested by "Greg")

and

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=DSN_353562&isLegacy=true

Hope this helps
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