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Windows 7: Laptop will not boot after power cut

07 Nov 2012   #1

Windows 7 Home 64-Bit
Laptop will not boot after power cut

Hi guys, a friend of mine has asked me to install windows hoping that it would fix a problem he has recently had

He was updating his system and a power cut happened, and his laptop turned off.
When he boots up, he gets to options
Start windows Normally
Launch Startup repair

He asked me if i could fresh install windows as that may help
When I try this, the system freezes at Setup is starting

If I run startup repair, I get error 0xc00000e9 (Error communicating with device)
If I start windows normally, goes to starting windows, then the same error

I am guessing the hard drive failed, but I want to make sure before telling him.

Any advice would be greatly appreciated
Thank you

My System SpecsSystem Spec
07 Nov 2012   #2

7 x64

I think your guess is correct, failed HDD.

I just have to know. If this was on a notebook how could a power failure cause the system to turn off? No or dead/failed battery?
My System SpecsSystem Spec
07 Nov 2012   #3

Windows 7 Home 64-Bit

Hi, I have not spoke to him since, but while making this topic, I did actually think, I don't know how it would have ran out of charge.

I tested the laptop battery life, and it seemed fine enough, so I guess he just let his power run down without knowing, I am not sure
My System SpecsSystem Spec

07 Nov 2012   #4

Microsoft Community Contributor Award Recipient


My System SpecsSystem Spec
07 Nov 2012   #5
Microsoft MVP


First check if the HD is detected in BIOS setup.

If so run the HD maker's diagnostics extended CD scan from above links.
My System SpecsSystem Spec

 Laptop will not boot after power cut

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