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Windows 7: DVD Passes Inspection Fails to Play

07 Nov 2012   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
DVD Passes Inspection Fails to Play

Here is what is happening. I insert the DVD Disk. And nothing happens. I open up Explorer and click on the DVD Icon. Just as Windows 7 begins to scan the disk the disk is ejected with a message ' please insert a disk'.

In device manager/ properities - if I click on update driver Windows 7 states all is good. Nothing to do. I did choose region -United States, region 1. Once the DVD-R movie played did play. It was a fluke. After that experience it never happened again. This problem -inserting a DVD disk be it data, be it film materials happens on three HP xw8200 computers that I recently installed a fresh install Windows 7 Pro. Windows 7 works fine except I cannot access the DVD film/movie disks.

I noticed that the player can read and access any cd data disk that I inserted. So it looks as though on all three Hp computers that I can read/write cd disks - and cannot play a DVD disk with film / movie material. These are DVD devices on the computers. Example: Hl-Dt-St DVDRRW GLA-4166B ATA. Thanks for any fix.

My System SpecsSystem Spec
07 Nov 2012   #2

Microsoft Community Contributor Award Recipient


Try this (1):
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
Fix problems with CD or DVD drives that can
The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

Try this(2):
1) Shut down PC.
2) Physically disconnect the CD/DVD Drive.
3) Reboot to Windows with NO DVD drive.
4) Shut down PC.
5) Physically reconnect the CD/DVD Drive.
6) Reboot to Windows with DVD drive.
7) Check Device status.
My System SpecsSystem Spec
07 Nov 2012   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Went through #2 1-7 and nothing changed. After the reboot if I insert the DVD and click on DVD icon the disk is ejected with 'please insert disk' . Thanks for these suggestions....
My System SpecsSystem Spec

07 Nov 2012   #4

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Another note: I did run the Fix It and after twenty minutes Fix It stated there was no problem with Cd / DVD.
Then I reinserted the DVD disk /click on the DVD icon/ and the disk was again ejected with a 'please insert disk'
My System SpecsSystem Spec

 DVD Passes Inspection Fails to Play

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