Windows Update Fail. Consumer Rights in the UK ?


  1. Posts : 3
    W7 Prof SP1
       #1

    Windows Update Fail. Consumer Rights in the UK ?


    I did a clean install of W7 Professional a couple of days ago.
    For the record, I have used the same disc on this same laptop previously with success.
    After this instal, I repeatedly ran Windows Update to capture all relevant fixes, SPs etc.

    It reached installing SP1, but only a few KBs after that, I got an error.
    I followed Microsoft's recommended 'Fix It' instructions, read several online forum threads, phones MS support, used MS live chat.

    2 days later, my WU still does not work.

    Microsoft's stance, is that my purchase of W7 is only covered by warranty/support for 90 days after purchase.

    I wonder how this would stand with the UK's SOGA, where is states that any product must last a 'reasonable' length of time.
    Is 90 days 'reasonable' for an OS ?

    I realize that in many IT situations, the infinite combinations of hardware, software and customizations on user's machine, make a good case for 'whos fault it is'.
    However, this is a Sony Vaio, clean install with a formatted HDD.
    Surely W7 should be 'fit for purpose' and should still work for at least a year or 2 !!??

    Has anyone got any insight as to legal case involving things such as this ?
    I know you will laugh, but I was thinking small claims court. (wish me luck).
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Have you activated your Windows operating system? It has a trial period and then it must be activated to perform properly and that includes Windows Up Dates.
      My Computer


  3. Posts : 3
    W7 Prof SP1
    Thread Starter
       #3

    Yes, all activated - but good to check
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Give this a try and see if Microsoft still loves you.
    Windows Genuine and Activation Issue Posting Instructions
      My Computer


  5. Posts : 3
    W7 Prof SP1
    Thread Starter
       #5

    Ok, so I appreciate the effort in trying to fix my problem, but ...

    The post wasn't really intended on seeking a fix.
    I was more raising the issue of how someone can sell us shoddy goods and walk away free after 90 days.
    If I buy an OS, I would expect it to at least install and update, without me spending several days until 3am googling until my eyes bleed.
      My Computer


 

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