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Windows 7: Can't login after reset to factory settings.

26 Nov 2012   #1

Windows 7 Home Premium (64-bit)
Can't login after reset to factory settings.

I have a dell inspiron 15, and recently it had been getting the blue screen. I went to the dellsafe to resore the computer to the way it was when I first got it. But when it came up to the login screen all it shown was a blank profile picture and and empty username space and password. I tried putting in "Administrator" without a password and it comes up saying the account is inactive, please see system administrator.

My System SpecsSystem Spec
26 Nov 2012   #2

Microsoft Community Contributor Award Recipient


Sounds like you let the reinstall go to sleep.

I would start afresh.
My System SpecsSystem Spec
26 Nov 2012   #3

Windows 7 Home Premium (64-bit)

Okay, I will try that.
My System SpecsSystem Spec

26 Nov 2012   #4

Windows 7 Home Premium (64-bit)

I tried it and still got the same problem.
My System SpecsSystem Spec
26 Nov 2012   #5
Microsoft MVP


My System SpecsSystem Spec

 Can't login after reset to factory settings.

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