Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Trying to help a friend with a built in backup partition issue.

30 Nov 2012   #1

Windows 7 home premium
Trying to help a friend with a built in backup partition issue.

Hello guys. New member here with a question. This is a little bit of an odd question, but I'm sure you have seen some strange ones.

Ok, so I have a close internet friend who lives in Russia. She is having some real issues with her PC, which is a Packard Bell One-Two all-in-one. It did not come with a hard copy of Windows, but has Windows 7 Home Premium 64 bit installed from the factory, and has a restoration partition for resetting the system. The problem is that it appears that her backup partition has become corrupted, possibly by a virus that causes us to reset it in the first place. After restoration to factory settings, she keeps getting error messages, multiple programs will not run or install correctly, including ones that were a part of the original system build. Packard Bell and Microsoft in Russia have been absolutely worthless. Providing no help what so ever. Microsoft help hotline here in the USA was similarly worthless.

So, I know we need to do a clean install, and wiping the old drive is not an issue, but how can we do that without a hard copy of the operating system? I have downloaded the iso of the operating system in English and loaded it to a USB thumb-drive as a boot-able drive, but I have not been able to find it in Russian. Would it be possible to run the install with the English version from the thumb-drive, and then convert to Russian later? I'm concerned about whether or not we would be able to activate with her serial number, because the versions would not match up.

She's not particularly PC savvy, and she uses the PC for work so it being completely down for more than a few hours is not acceptable. Any advice you guys could offer would be extremely helpful.

My System SpecsSystem Spec
30 Nov 2012   #2

Microsoft Community Contributor Award Recipient


information   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

look the program, Acer Empowering Technology > Acer eRecovery Management.
Acer Support - Answers, E-Mail, Chat - How can I restore my computer with the backup discs I created?

Trying to help a friend with a built in backup partition issue.-acer001.png

You can Order Acer recovery disks from here:

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Hard Drive Diagnostic Procedure

My System SpecsSystem Spec
01 Dec 2012   #3
Microsoft MVP


Another option if she didn't make her Recovery disks is to contact PB Support to order them.

If possible maybe you can help her do a Clean Reinstall - Factory OEM Windows 7 with the Product Key on COA sticker attached to machine. This is a superior install to the factory recovery with all the corrupting bloatware.

The only problem might be finding a Russian language Win7 installer if that's what is required.

Since Recovery partition is corrupt she can delete all partitions during install as shown in Steps 6-7 in Clean Install Windows 7.
My System SpecsSystem Spec

02 Dec 2012   #4

Windows 7 home premium

She never made a backup media, and I did no know she didn't get a disk until after she started having problems.

She has contacted Packard Bell, and basically they told her to go F herself. Packard Bell in Russia is not an option for help, their "help line" seems to translate roughly to the "how stupid are you to be calling us? We already have your money" line. They don't even make a pretense of trying to help you.

So, we are stuck helping ourselves. Any idea how to do that? Would the install work with an English disk and a Russian product key?
My System SpecsSystem Spec
02 Dec 2012   #5
Microsoft MVP


Most likely yes. I haven't seen a case yet where the same version in a different language did not activate with the Product Key on the COA sticker.

Does she want English Win7? If not you can research on the web where to find Russian language for the licensed version although you would want to be absolutely certain any torrent does not contain a crack or infection, by reading enough comments that assure this. Remember you can unlock all versions in any .iso before burning to disk using eicfg removal tool

Otherwise if English is fine then everything you need is provided in Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec

 Trying to help a friend with a built in backup partition issue.

Thread Tools

Similar help and support threads
Thread Forum
Is the built in backup program of any use?
I have read in this forum that many people here use third party backup software like Macium Reflect, if so then is Windows 7 built in backup software any good? Can it produce a rescue media that can restore the hard disk if Windows won't start?
Backup and Restore
Issue in resizing a partition on a HD + dynamic partitions + backup
To anyone who might know a solution to this quandary: As a fresh user of Windows 7 Home Premium 64-bit that came installed with my new desktop computer, I am now and then confronted with issues I never encountered before. I have been relatively proficient in using XP for years on my older...
General Discussion
My friend is having a Virus issue - Win32/Sality
Hey, My friend has had this virus that he feels is taking control of his computer. Here's his message. Anyone know a way to solve this Virus? Regards, -TPS
System Security
Backup Software - Use Built-In Windows 7 or Other?
I've just a fresh clean install of Windows 7 and all the programs I normally use. I wanted to inquire as to what the best program is to now create an image of my system so that should I ever have to do a re-install again, I can just plop the image in and off and running without having to go and...
Backup and Restore
Issue with my friend's Network Adapter
So my Friend recently upgraded his old Laptop (Dell Latitude C840) from Win XP to Windows 7 32bit. The only issue was that his network adapter was not being recognized. He couldn't connect to the Internet either wirelessly nor through Ethernet. I was perplexed and couldn't help him over the ...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:55.
Twitter Facebook Google+