Problem with upgrade of Windows 7

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  1. davidjs
    Posts : 7
    Windows 7 Home Premium 32-bit
       New #1

    Problem with upgrade of Windows 7


    Hi,

    I have my Samsung Laptop which came originally with Windows Starter Edition pre-installed. I bought a new copy of Windows 7 Home Premium in Dubai some time back and have only just got around to putting it on this laptop.

    I know it was region restricted but thought I was activate it over the phone. Well when I installed as an upgrade it told me to use Windows Anytime Upgrade which I did. I entered the licence key on the new version and it took some and time and told me it was invalid. However it still upgraded the OS to Home Premium and now is prompting me to activate it.

    When I right click on my computer and click activate, I don't get the telephone option. So now I am stuck.

    Below are the first 4 digits of the original key and the new key and also a copy of the diagnostic report I got on what is installed:

    Windows 7 Starter Edition pre-installed: FG8TV
    Windows 7 Home Premium: KFHGK

    Both are 32-bit.

    Diagnostic Report is:

    Diagnostic Report (1.9.0027.0):

    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KQXTJ-Y47XG-BJ22K
    Windows Product Key Hash: 0V2lI+wcdtijrpW/kHhxTvC9rfE=
    Windows Product ID: 00359-312-2341317-85848
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FC4FF25B-D58D-42C6-98AC-39EFD4179769}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\David\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC4FF25B-D58D-42C6-98AC-39EFD4179769}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BJ22K</PKey><PID>00359-312-2341317-85848</PID><PIDType>5</PIDType><SID>S-1-5-21-2090743183-2617690305-3905273337</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>N150P </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>01GT.M026.20101220.RHU</Version><SMBIOSVersion major="2" minor="5"/><Date>20101220000000.000000+000</Date></BIOS><HWID>54680700018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>7FDC3891466F70A</Val><Hash>aqv+Sdh9XDYRBp5W2wcAq2JM4SU=</Hash><Pid>81607-901-3291517-64209</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-312-234131-00-2057-7601.0000-0522013
    Installation ID: 021031658105325811554983898021098042411460759042313195
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BJ22K
    License Status: Initial grace period
    Time remaining: 38820 minute(s) (26 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 24/02/2013 11:46:20

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:22:2013 09:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAAAAQABAAIAAAACAAAAAwABAAEAJJTYKTStGvu+pwS8LOKe8SbbUgneFnIZ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC
    FACP INTEL
    HPET PTLTD HPETTBL
    BOOT PTLTD $SBFTBL$
    MCFG PTLTD MCFG
    SLIC SECCSD LH43STAR
    SSDT PmRef Cpu0Tst
    SSDT PmRef Cpu0Tst
    SSDT PmRef Cpu0Tst
    SSDT PmRef Cpu0Tst
    SSDT PmRef Cpu0Tst


    Any help on resolving this without having to uninstall and start all over again, would be very much appreciated.

    Thanks

    David
      My Computer
    Quote Quote

  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Hi,

    Did you attempt activation using the key that ends in -KFHGK?

    Regards,
    Golden
      My Computer
    Quote Quote

  4. davidjs
    Posts : 7
    Windows 7 Home Premium 32-bit
    Thread Starter
       New #3

    Update


    Hi Golden,

    Yes that was the key I entered in Windows Anytime Upgrade when it prompted me. It took a few minutes to verify, then said it was not a valid key.

    So I cancelled out of it and when I rebooted my laptop later, it had done the upgrade to Home Premium but now I am stuck as cannot activate it and don't get the phone option either.

    Thanks,

    David
      My Computer
    Quote Quote

  6. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #4

    OK. It may have something to do with the region restriction, but I don't see anything obvious in the MGADIAG report -- let me ask NoelDP (our activation expert) to have a look at this. Please await his reply.

    Regards,
    Golden
      My Computer
    Quote Quote

  7. davidjs
    Posts : 7
    Windows 7 Home Premium 32-bit
    Thread Starter
       New #5

    Ok thanks Golden. That is what I thought, hence I wanted to activate over the phone, as I read on Microsoft Support that you could do this if you had purchased a copy with regional restrictions.

    I look forward to hearing from him.

    Thanks
      My Computer
    Quote Quote

  8. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #6

    I've asked Noel to have a look - he'll know exactly what can/can't be done.
      My Computer
    Quote Quote

  10. davidjs
    Posts : 7
    Windows 7 Home Premium 32-bit
    Thread Starter
       New #7

    Thanks Golden, much appreciated.
      My Computer
    Quote Quote

  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    It's not a situation I've come across before, that I remember.

    Try this


    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
      My Computer
    Quote Quote

  12. davidjs
    Posts : 7
    Windows 7 Home Premium 32-bit
    Thread Starter
       New #9

    Hi,

    I tried this but didn't get any on screen instructions. Attached is a screen shot of what popped up.

    Any ideas please?

    Thanks

    David
    Problem with upgrade of Windows 7 Attached Files
      My Computer
    Quote Quote

  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    You missed the space between SLUI and 4
      My Computer
    Quote Quote

 
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